Technical Support Associate ( Zoom Interviews )

0 - 3 years

0 Lacs

Posted:4 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Zoom Link: https://us06web.zoom.us/j/85093079432

Date: 24th Sep to 30th Sep 

Time: 11:am to 2 pm and 3 pm to 5 pm. 

Job Title:

Location:

Job Type:


v

1.

Customer (End User)

  • The person seeking help through chat.

  • Reports issues, asks queries, or seeks guidance.


2.

Chat Support Agent / Technical Support Executive

  • First point of contact for customers.

  • Handles incoming chats, troubleshoots issues, and provides solutions.

  • Uses knowledge base, FAQs, and troubleshooting guides.

  • Escalates issues if not resolved at their level.


3.

Technical Specialist

  • Provides in-depth technical assistance.

  • Works on advanced troubleshooting, configuration, or software/hardware issues.


 Thanks & Regards 

Sarayu - 8074479247

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