International Voice Process, Customer Care, Customer support, Freshers , Grad

0 - 3 years

0 Lacs

Posted:4 days ago| Platform: Shine logo

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Job Type

Full Time

Job Description

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International Voice Support Team


Key Responsibilities

  • Handle inbound and outbound calls for international customers.

  • Understand customer concerns, provide solutions, and ensure first-call resolution.

  • Maintain professional etiquette and build rapport with customers.

  • Document call details, update CRM systems, and escalate issues when required.

  • call quality, average handling time, and customer satisfaction

  • Stay informed about process updates, products, and policies to provide accurate support.


 Thanks & Regards 

Rishitha - 9618633296

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