Technical Support Associate || WFO || Immediate joiners

Job Description

Tech Mahindra is Hiring for Service Desk Role- Associate/senior Associate Technical (Voice process) Work location - Noida (NSEZ, Sector 81) Experience: Min 1 year in International Service Desk Technical Support is Required Working Days - 5 Days a week Transport - Both side Cabs will be provided if you live within 30 Kms of radius from the office location. *******LOOKING FOR IMMEDIATE JOINERS ONLY****** *** Kindly go through the JD below and apply on the Naukri portal itself. *** Roles and Responsibilities Ability to work in 24*7 environments. Act as a single point of contact for phone calls and emails from all users regarding IT issues and queries Respond to customer requests via phone and e-mail in a timely and accurate manner Handle end to end ticket flow on Service Now ITSM tool Ability to work in a highly pressurized environment Ability to follow defined processes as per customer guidelines Escalate complex issues to appropriate teams for resolutions Implement application systems, in partnership with IT Solutions personnel Investigate and resolve application problems Address operational system issues including installing applications and troubleshooting application and system resource-based issues Analyze system logs and identify potential issues and troubleshoot for quick resolution Provide end to end support for Servers/networks, applications, and operating systems, handheld devices Experience in Active Directory, DNS, and DHCP will be an added advantage Desired Candidate Profile Professional communication skills with the ability to communicate effectively to a diverse audience Effective time management skills and attention to detail and accuracy Ability to identify opportunities for process improvements Ability and willingness to work in a large 24*7*365 Service Desk environment Exposure to call routing software and ITSM toolsets preferable (Candidate needs to have experience in working tickets on Service Now(Preferred)) Desirable B.Tech/B.E /BCA/MCA. ITIL certification IT Infrastructure Library (ITIL) certification at a foundation level (preferred not mandatory) Sufficiently IT literate to make effective use of the applications and systems required to be an effective Service Desk Team Agent Retail domain knowledge is an added advantage. Interview rounds: 1. HR Screening Round 2.Communication round 3. OPS Round (Technical) Kindly share your resume before contacting the below number Phone number/WhatsApp- Archil 8115242149 (ar00824296@techmahindra.com) Nupur- 8527249359 (ns834085@techmahindra.com) Garima- 7982850176 (gb00742132@techmahindra.com)