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Technical Support Associate L1

Technical Support Associate L1

Voxbay

0 - 2 years

1 - 3 Lacs

Kochi

Posted:1 week ago| Platform:

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Skills Required

Troubleshooting Communication Skills English Malayalam Time Management Problem Solving IP Configuration DNS Hindi Ip Address

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities: Provide first-level support via phone, email, and chat Troubleshoot product-related technical issues Document customer interactions in the ticketing system Escalate complex problems to senior staff

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Technical Support Associate L1