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Technical Support Analyst - IMS

Technical Support Analyst - IMS

BMC Software

5 - 10 years

18 - 27 Lacs

pune bengaluru

Posted:4 days ago| Platform:

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Skills Required

system programming ims db tso / ispf ims zos tso ispf rexx ims dba db dba

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role, youll be at the forefront of supporting BMCs mainframe solutions, working directly with our customers and internal R&D teams to resolve complex issues. You will leverage your technical expertise in z/OS and IMS to ensure world-class support and customer satisfaction.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

Provide high-quality technical support for BMC mainframe solutions with a focus on z/OS IMS environments
Collaborate with customers and internal teams to troubleshoot issues, isolate root causes, and implement effective solutions or workarounds
Install, configure, and test BMC IMS products, reproducing customer issues where possible to expedite fix resolution and QA verification
Document all technical interactions, troubleshooting steps, and resolutions in support systems, contributing to a robust knowledge base
Work closely with Product Management and R&D to escalate and resolve complex issues that require in-depth product knowledge
Review and provide input on technical documentation, ensuring accuracy and usability for customers and internal teams

To ensure youre set up for success, you will bring the following skillset & experience:

You have approximately 34 years working experience with IBM Mainframe z/OS systems (z/OS 2.3 and higher preferred). Specifically, IBM IMS system (14 and later) knowledge and database administration (DBA) experience in the areas of database planning, design, and creation. Additional knowledge of the IMS DBDGEN, PSBGEN, and ACBGEN utilities is required.
You have experience supporting production environments, troubleshooting and recreating complex issues, and understanding software development lifecycles
You are familiar with mainframe tools such as TSO, ISPF, REXX, Clist, and common utilities
You have excellent customer service, communication, and problem-solving skills
You are detail-oriented, self-motivated, and able to work independently or within a distributed team
You are eager to learn quickly, contribute to team success, and apply innovative thinking to complex challenges
You are open to participating in
on-call support
during evenings and weekends as part of a team rotation

The ideal candidate for this position has been an IMS DBA or IMS System Programmer for 3 - 4 years, and has experience with the Full Function IMS Database , DEDB Databases and Backup/Recovery utilities from BMC Software. Experience in BMCs Application Restart Control Utility will be additional advantage.

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Technical Support Analyst - IMS