Technical Support

Adeeba E-Services Pvt. Ltd. is an international contact center with operations in India and the US. Since 2014, the company has been providing telemarketing services to offshore consumers and businesses. Adeeba has established a strong foundation based on customer satisfaction, reliable services, and support functions. The company's core values include trust, accountability, and product reliability, leading to the improved performance of its employees and increased productivity through continuous research and development. Adeeba aims to be the go-to platform for all customer solutions, particularly in IT-enabled support systems. In this role, you will be responsible for handling inbound calls related to printer, router, and antivirus issues from customers. Your primary tasks will include diagnosing technical problems and recommending appropriate solutions to customers. Additionally, you will be required to sell technical support plans and relevant software to customers. Qualifications: - Minimum 10+2 qualification Candidate Profile: - Previous experience in outbound tech support for a minimum of 6 months to 1 year - Ability to effectively close customer calls - Strong sales and convincing skills - Immediate availability to join Salary: - Fixed monthly salary ranging from Rs. 15,000 to Rs. 22,000 - Lucrative incentives on top of the fixed salary Work Shift: - US Shift from 9:00 pm to 7:00 am - 6 working days per week Benefits and Facilities: - Fixed salary credited on the 1st of every month - 24 leaves per year, including comp offs and birthday leaves - Very attractive incentives - No extension of shift timings - Friendly working environment For further queries or to apply for the position, please contact Uzma (HR Manager) at +919883204509 or Neharul (HR) at +918101364900 / 8100272764. You can also reach out on the landline at +91-33-65555831 / 65555832.,