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Technical Services Specialist - UMM

Technical Services Specialist - UMM

ConnectWise

2 - 7 years

4 - 7 Lacs

pune

Posted:4 days ago| Platform:

Apply

Skills Required

service delivery technical services active directory web technologies dns operating systems data warehousing troubleshooting sql server sql

Work Mode

Hybrid

Job Type

Full Time

Job Description

General Summary:

The Technical Services Specialist is responsible for assisting ConnectWise partners in diagnosing and resolving product issues or questions. This role works in partnership with cross-functional teams to troubleshoot, resolve, and document issue partner issues.

Essential Duties & Responsibilities:

Provides support to cross-functional teams, with close attention to detail

Research, analyze, and document findings

May coach, review, and/or delegate work to other team members

Documents partner interactions, troubleshooting, and results in a clear and concise manner

Engages in the systems analysis of hardware and software for best practices and provides solutions based on the diagnosis of the problem

Provides and implements solutions based on partner and end-user needs

Provides application of systems analysis procedures and consults with partners to determine theirsoftware and systems functional applications

Assists with creating future release functionality, bug fixes, patches, and updates

Interacts with partners and end users to provide support via phone, ticket system, and chat to answerinquiries regarding the system

Troubleshoots and develops technical solutions related to software and setup errors for field engineers,technicians, and partners

Creates workaround procedures when standard procedures have failed and ensures issues are resolved ina timely fashion

Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources

Relies on limited experience and judgment to plan and accomplish goals.

Knowledge,

Skills, and/or Abilities Required:

Ability to manage large projects and processes independently with limited supervision

Recognized subject matter expert of applicable work area

Ability to situationally adapt and understand new technology/processes as per business partner requirements

Detail-oriented, communication, and organizational skills

Knowledge of Microsoft Windows, Exchange, and SQL Server, and Google Apps

Advanced experience with Microsoft operating systems at the desktop and server level

Server-level technical skills, including server builds and administration, setup and support, antivirus management, and virtual environment administration

Broad understanding of relational databases, data warehousing, markup languages, and web technologies

Knowledge of IIS

Advanced experience with Microsoft operating systems at the desktop and server level

Knowledge of operating terminal service, Active Directory, DNS, and Citrix

Strong problem-solving abilities

Ability to meet deadlines

Educational/Vocational/Previous Experience Recommendations:

Bachelors degree in a related field or equivalent business experience
2+ years of relevant experience

Working Conditions:

On-site / Hybrid depending on location

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Technical Services Specialist - UMM