Technical Services Engineer

Handle and treat all technical queries including answer to customers.

Trigger and follow-up corrective actions.

Ensure compliance with KPIs (OTD,...).

Deliver technical solutions to customers for related in-service issues.

Consolidate and analyze in-service data from customers.

The Jobholder is responsible for the delivery and performance of the TSP Engineering activities provided to customer(s) under FHS-TSP contracts.

In this function, the job holder is responsible for maintaining customer Fleet to the highest Operational Reliability, Airworthiness and Safety in line with DGCA, EASA, and FAA airworthiness requirements and in accordance with Airbus Technical Standards and FHS Financial interests.

Accountabilities:

The Technical Services Engineer with his/her peers, as a team, shall endorse the key following activities:

• Powerplant, APU, Systems & Structure - immediate, mid and long term engineering support.

• Airframe/Avionics Systems, Structures and Powerplant - immediate, mid and long term engineering support

• Technical publications evaluation and embodiment management

• Components and systems reliability analysis and monitoring

• Contributing to the Aircraft On-Time Performance, ensuring cost and quality control of the deliverables

• Supporting, in appropriate timeframe, technical issues ranging from routine troubleshooting, resolution of AOG situation, to long term reliability studies

• Ensuring Operational KPI's

• Preparation of various reports to support daily operation of TSP.

• Major Assy Induction process.

• Support Aircraft / Engine / APU de-lease activities and ensure the most efficient de-lease management

• Developing innovative and digital means to perform and monitor the engineering activities for the most efficient deliverables management

• Maintain highest standard of Customer Focus and Integrity

• Develop close relationship with the Customer, align and collaborate on processes and deliverables with customer Technical Services

• Maintain efficient communications with other TSP stakeholders/functions, with an integrated collaboration with TSP Operation Team

• Collaborate and coordinate to ensure deliverables from Airbus internal functions are received on-time and on-quality.

• Provide feedback of in-service experience and contribute to various forums and work streams initiated by FHS Engineering, FTM-CT or any other Airbus function to improve FHS TSP deliverables & Airbus product and services

• Minimum degree/diploma holder in Engineering/Aerospace/Aircraft Maintenance Engineering

• Minimum 03 years of relevant experience in Airline/MRO, in a CAMO support position, especially in the Powerplant domain

• Type trainings, EHM / Borescope trainings will be preferred

• Good organizational skills, flexibility managing multiple priorities, working to changing deadline and attention to details

• Unyielding commitment to excellence, delivering the best possible outcomes for customers.

• Ability to work under stress

• Good interpersonal and communication skills

• Strong Values of Teamwork, Customer Focus, Integrity, Respect, Reliability, Creativity.