Technical service delivery manager

Job Summary: We are seeking an experienced IT Technical Service Delivery Manager to lead end-to-end service delivery across a diverse technology landscape. The ideal candidate will have a strong background in managing high-performing teams, coordinating global delivery models (onshore/offshore), Maintaining strong client relationships, and driving complex IT initiatives using Agile and Scrum frameworks. This role requires deep technical acumen in modern Technologies including Azure, AWS, DevOps, SRE, low-code/no-code platforms, and generative AI. The candidate must be a proactive leader who can operate at both strategic and technical levels, ensuring quality delivery, customer satisfaction, and continuous improvement. Key Responsibilities: • Lead and manage cross-functional IT delivery teams, including onshore and offshore resources. • Serve as the primary point of contact for clients; build and maintain strong client relationships. • Drive delivery of complex technical projects ensuring alignment with scope, timelines, budgets, and quality standards. • Oversee project planning, estimation, budgeting, resource allocation, and risk management. • Ensure adherence to Agile and Scrum methodologies, facilitating sprint planning, reviews, and retrospectives. • Identify, manage, and resolve project risks, issues, and escalations proactively. • Work closely with engineering and product teams to ensure seamless integration of DevOps, SRE, and platform engineering practices. • Promote innovation by exploring and integrating low-code/no-code tools and generative AI solutions. • Continuously assess team performance, provide coaching, and foster a culture of accountability and excellence. • Prepare and present status reports, KPIs, and performance metrics to stakeholders and clients.