Technical Service Coordinator

You will be joining a well-established company, Infoniks System Pvt Ltd, founded in 1995 and based in Cochin, India. Infoniks is a prominent provider and systems integrator specializing in CCTV, Access Control, and Electronic Security solutions. As a Technical Service Coordinator, your primary responsibility will be to lead a team of field technicians catering to esteemed banking clientele. Your duties will include coordinating the installation, servicing, and Annual Maintenance Contracts (AMCs) for security systems in bank branches. You will be in charge of managing the daily schedules of technicians, assigning tasks, and resolving any issues that may arise. Additionally, you will offer technical support and guidance to the field teams and ensure efficient handling of urgent service calls and high-pressure situations. Being the primary point of contact for both field teams and customers, you should be easily reachable via phone. Effective communication skills, both oral and written, are essential for this role. To qualify for this position, you should possess a minimum of 3 years of hands-on experience in the installation and servicing of security systems, particularly CCTV and alarms. You must demonstrate a proven ability to manage teams effectively and uphold a high standard of service delivery. Proficiency in communication and coordination is crucial, including the ability to communicate effectively on technical matters and task-related discussions. You should be available beyond regular office hours to handle urgent service calls and exhibit a strong understanding of AMC contracts, troubleshooting procedures, and system integration. This is a full-time, permanent position that offers benefits such as cell phone reimbursement and Provident Fund. The working schedule is during the day shift, and the job location is in Ernakulam, Kerala. A reliable commute to the workplace or plans for relocation before commencing work are required. The educational requirement for this role is a Diploma, and a minimum of 1 year of experience in CCTV is mandatory. If you meet the qualifications mentioned above and are looking to work in a challenging yet rewarding environment, we encourage you to apply for this opportunity at Infoniks System Pvt Ltd.,