Technical Program Manager

Required Candidate profile Overall 5 - 10 years experience in network security and managing Proxy/SASE solutions Proficiency with management Proxy Experience in working with Windows, Linux, Unix environments Hands-on experience in commissioning and Implementation of Proxy solutions and integrating with various management and authentication authorization tools (email, AD, IAM, SIEM) Experience in automating processes using scripting, configuration (SOAR) tools Experience in managing policies and exceptions Experience in packet capture, analysis, and troubleshooting tools Product knowledge of Netskope/MacAfee Proxy SSL, Routing Protocols, Dual Factor Authentication etc. Incident, problem, service request management, change management, configuration management &capacity management of Proxy Setup Proactively utilize network monitoring tools to isolate events before service degradation occurs Supporting incident monitoring and incident analysis/response initiatives Coordinate with users to ensure timely and satisfactory resolution for any trouble tickets, troubleshooting layers 1, 2, and 3 of the OSI Model. Troubleshooting network, transport, session, presentation and applications layers Conducting daily performance checks on devices, periodic audits and compliance Performing immediate troubleshooting as the situation dictates for any network outages as reported by users, sensors, and/or operational personnel Implement, and maintain network security policy, standards, and procedures. Deploying and maintaining access and security policies for Proxy solutions. Maintaining service levels as well as oversight of the day-to-day configuration, administration and monitoring of the network security infrastructure in a 24/7. Co-ordination with OEMs for TAC support, RMA, replacement & and reconfiguration of Proxy Creating technical documentation, as-built network diagrams, inventory control documentation, and security documentation. Co-ordinate helpdesk team, other IT support teams, and application support teams to jointly troubleshoot and fix the high priority/severity incidents. Investigate, isolate, and resolve Proxy incidents with RCA. Designing and implementing Proxy solutions for DC/DR/Cloud and Branch office environments. Create SOP/Run book and update knowledgebase in ITSM tools. Work to automate and integrate the tools with REST API/SDK with security dashboard, and Infosec tools (AD, IDAM, PAM, SIEM, SOAR, etc.) Closure of compliance and audit points as per the agreed timelines. Patch updates, and upgradation as per the Bank's compliance and audit requirements Should be able to Lead and mentor L1 & L2 engineers team. Must be comfortable in reading packet captures and analysis (Wireshark/Pcap). Excellent verbal and written communication skills Demonstrated success in managing, analyzing, and solving complex issues Ownership of their technology. Ensure Ticket closure in SLA and follow up for escalated tickets SLA reporting for respective technology.