Technical & Non-Technical Content Writer + Video Documentation Specialist

Company Overview

Digital Signage Software (B2B SaaS)

Role Overview

Technical & Non-Technical Content Writer

This role requires strong writing ability, understanding of SaaS products, SEO knowledge, and the ability to create and edit instructional videos.

Key Responsibilities

1. SEO-Optimized Content Creation

• Create clear, engaging, and SEO-optimized content for blogs, documentation, and website.
• Ensure high visibility, readability, and search relevance across all content formats.

2. Technical Content Writing (Blogs & Documentation)

• Write solution-oriented technical blogs that address real user challenges.
• Create detailed how-to guides, feature explanations, and troubleshooting posts.
• Produce deep-dive articles that help users optimize Wilyer's Digital Signage Software.
• Maintain accurate and updated

  product documentation

  as features evolve.

3. Non-Technical Content Creation

• Write user-friendly blogs focused on common problems and practical solutions.
• Create content that increases organic traffic and user engagement.
• Maintain brand tone, clarity, and simplicity in all communication.

4. Technical User Guide Writing

• Write beginner-friendly guides, FAQs, product overviews, and instructions.
• Translate complex technical information into simple, understandable language.

5. Video Documentation & Training Content

• Create scripts and storyboards for product walkthroughs and tutorials.
• Record and edit instructional videos using screen capture and editing tools.
• Update video content when UI or software features change.
• Create visual flows, demo videos, feature highlight clips, and onboarding guides.

6. Software Feature Documentation

• Update documentation for every new release or feature enhancement.
• Work closely with the development and product teams for accurate information.
• Maintain structured documentation with proper version history.

Key Skills (Highlighted for Selection Decision)

Technical Writing (Core Skill)

Non-Technical Writing

SEO Writing & Keyword Optimisation

Video Recording, Editing & Scriptwriting

SaaS Documentation (Major Skill Requirement)

Ability to simplify complex technical concepts

Content structuring, clarity & user-focused communication

Research, problem-solving & storytelling ability

Tools & Platforms Knowledge

• Writing Tools:

  Google Docs, Grammarly

• CMS Platforms:

  Framer (or similar CMS)

• Video Tools:

  Filmora, Camtasia, Loom, OBS Studio

• Basic understanding of SaaS product workflows

• Ability to work closely with developers and product managers

Qualifications

• Bachelor's degree in

  English, Marketing, Communications, Journalism

  , or a related field.

• Minimum 2 years

  of experience in technical or non-technical content writing.
• Experience in documentation writing for SaaS or digital products preferred.
• Strong English writing, editing, and communication skills.