Technical Lead

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. At least 3 years of experience in Java/J2EE, REST API, RDBMS At least 2 years of work experience in ReactJs. Ready for Individual contributor role and have done something similar in last 6 months. Fair understanding of Microservices, Cloud (Azure preferred) Practical knowledge of Object-Oriented Programming concepts and design patterns. Experience in implementation of Microservices, Service-oriented-architecture and multi-tier application platforms Good knowledge of JPA and SQL (preferable Oracle SQL) Experience working with RESTful Web Services Hands-on experience in tracing applications in distributed/microservices environment with usage of modern tools. Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack Java Enterprise. Experience: 5-8 Years.