9142 Technical Lead Jobs - Page 38

Req ID: 312655 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SQL server, CORE - Systems Integration Specialist Advisor to join our team in Bengaluru, Karn taka (IN-KA), India (IN). 11 years of total experience 8+ years of relevant experience in managing MS SQL Servers and Azure SQL database and/or related infrastructure preferred Advanced experience on Always-On feature installation/configuration and troubleshooting 5+ years of experience in Windows Server Management Able to handle all SQL Database DBA related daily maintenance tasks. Good experience in Database and SQL Performance Tuning. Good experience on Windows Server patching and Mount points management Knowledge and experience on Databases Migration from On-premise to Azure Installing and Managing SQL Server all the versions Configuring and Administering Security /Policies/Resource Governing/MDW Managing Database Performance using MDW Implementation and Administration of across the Datacenters. Planning for Production Storage and Capacity Management. Hands on experience on Windows server issues, monitoring and troubleshooting. Creating databases from the ground up. Design, implement and operate database systems for performance and reliability. Administer production and development databases, ensuring maximum availability. Upgrade SQLServer from Legacy version to latest versions Applying Patches to SQL Server. Demonstrable experience of working effectively with Clients, Internal teams to resolve issues. Good knowledge in T-SQL scripting Trouble shooting and resolving database issues. Conforming to client compliances and expectations This role may entail after-hours support on an on-call basis. Good working experience all HA and DR solutions. Strong database troubleshooting and problem solving skills are required. Solid written and verbal communication skills. Strong time management skills

Req ID: 323010 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a ServicenowITSM/ITOM Lead consultant to join our team in Hyderabad, Telangana (IN-TG), India (IN). We are seeking an experienced and highly skilled ServiceNow Architect to join our team. The ideal candidate will have deep expertise in designing and implementing solutions using ServiceNow, with a focus on IT Service Management (ITSM) and IT Operations Management (ITOM). The architect will play a key role in defining and driving the overall architecture and integration of the ServiceNow platform to meet business objectives, ensuring scalability, performance, and reliability. Key Responsibilities: 1. Solution Architecture & Design: Design and implement scalable, reliable, and secure ServiceNow solutions aligned with ITSM and ITOM best practices. Translate business requirements into technical designs and architecture. Develop roadmaps for platform expansion, ensuring alignment with business goals. ITSM & ITOM Expertise: Lead the design, deployment, and optimization of ITSM modules (Incident, Problem, Change, Request, Knowledge, etc.). Implement and optimize ITOM solutions, including Discovery, Service Mapping, Event Management, Orchestration, and CMDB. Ensure integration and alignment between ITSM and ITOM processes for end-to-end service delivery. Platform Governance & Best Practices: Define governance processes, development standards, and technical best practices for the platform. Establish guardrails for platform performance, scalability, and maintainability. Integration and Automation: Integrate ServiceNow with third-party systems (e.g., monitoring tools, cloud providers, CI/CD pipelines). Leverage Flow Designer, Integration Hub, and other automation tools for streamlining workflows. Stakeholder Collaboration: Collaborate with business stakeholders, process owners, and technical teams to align platform capabilities with business needs. Provide technical leadership and guidance to ServiceNow developers and administrators. Continuous Improvement: Stay up-to-date with ServiceNow s latest releases and features, recommending adoption where applicable. Drive innovation by exploring new ServiceNow modules and solutions to enhance business outcomes. Required Skills and Experience: Technical Expertise: 8+ years of experience with ServiceNow, with at least 4 years in an architect role. Strong hands-on expertise in ITSM and ITOM modules, including CMDB design and maintenance. Experience with scripting languages (e.g., JavaScript, AngularJS) and development on the ServiceNow platform. Proficiency in MID Server configuration, ServiceNow Discovery, and Service Mapping. Experience with Event Management, Orchestration, and Cloud Management integrations. Architecture & Leadership: Proven ability to design and document architectural solutions for complex business requirements. Experience in platform upgrade planning and execution. Strong leadership and mentoring skills to guide technical teams. Integration & Automation: Experience with REST/SOAP APIs and integration with third-party systems. Hands-on experience with Flow Designer and Integration Hub. 4. Soft Skills: Excellent communication and presentation skills, capable of interacting with stakeholders at all levels. Strong analytical and problem-solving abilities. Ability to manage multiple priorities and deliver results under pressure. Preferred Qualifications: Certified ServiceNow System Administrator (CSA). Certified Implementation Specialist (CIS) in ITSM and/or ITOM. Experience with other ServiceNow modules (e.g., SecOps, HRSD, GRC, CSM) is a plus. Familiarity with Agile/Scrum methodologies. Cloud infrastructure knowledge (AWS, Azure, or GCP). #LI-INCONF

Req ID: 327833 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Data Micro Development Lead to join our team in Bangalore, Karn taka (IN-KA), India (IN). Job Duties: Responsibilities: Built reusable and configurable micro front end web applications using React and deploy the application images into container base services on Azure cloud. Collaborate with UX/UI designers, product managers, and backend developers to deliver high-quality solutions. Collaborate with onshore/offshore developers and Ensure the code quality, and integration and test coverage. Conduct code reviews and ensure adherence to best practices. Participate in architecture design and technical decision-making. Prepare low level technical design documents and web application manuals. Ensure the application meets high performance and security standards. Implement state management solutions using Redux or similar libraries. Optimize components for maximum performance across a vast array of web-capable devices and browsers. Minimum Skills Required: Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 8+ years of experience in web development. 8+ years of experience with React.js. Proven leadership and team management skills. Strong understanding of JavaScript, HTML, and CSS. Experience with modern front-end build pipelines and tools (e.g., Webpack, Babel). Excellent communication and problem-solving skills. Familiarity with micro front-end architecture and best practices. Experience with RESTful APIs and Agile methodologies. Skills: React.js, JavaScript, HTML/CSS, Redux, Webpack/Babel, Git, RESTful APIs, AG Grid, Azure Cloud, Container services, Azure Databricks and Agile methodologies.

Beyond Now - R6 Support Analyst - We are looking for a specialist in development, test automation and agile delivery who is passionate about helping teams and individuals adopt better practices. Experience includes Infonova R6, Java, Spring, REST, unit test framework, Git, JIRA. The particular position on offer requires the candidate to Experience in Telecom domain. Experience in Software Design, Development, Testing and Analysis with knowledge of SDLC, STLC, Agile and Waterfall methodologies. Expertise in Infonova R6 Product Model, Development and Testing. Hands on experience in Infonova R6 product configuration for Services, Wholesale and Retail offers. Experience in Infonova R6 product configuration of Base offer, Bundle offers, Offer features such as discounts, instalments, contracts, allowances, feature dependencies and configuration attributes. Experience in Infonova R6 Development of Wholesale revenue sharing using Infonova R6 OOB functionality and feature dependencies. Propose, Estimate the effort required for full scale web application [or core Java] project and proceed to understand the design followed by development. Candidate is required to have sound design knowledge and experience on using design tools and IDEs and able to produce deliverables using the tools Implement code for a Java development project using best coding standards. Specific skills are mentioned below. Atleast 5 years of hands-on expereience in of Core Java J2EE, Web Services, RESTful services. Atleast 5 years of experience in SQL/PL-SQL & data base concepts including designing Should have experience on implementing CICD or CINT based automations using Jenkins, GIT and Maven Should have used one of the version control tools like VSS, SVN or CC for atlast 5 years Should be able to review design/code/UTPs and ensure utmost quality of deliverables Should be able to play a consultant role and track though the different phases of LLD, Code, ST and UAT of the project Good documentation & communication skills required so as to prepare application user manuals, support handover documents and change management and deployment management related documents. Participate in deployments and ensure smooth release of the project to production systems Provide project integration support, performance testing support, Sanity testing & User acceptance test support As it would be a DevOps team, the candidate should perform support role and should have knowldeg of Ticket management, Change management, deployment, Level 2/3 support, etc. Experience in Product Model requirement analysis, design, development and deployment on production environments. Good communication skills with strong investigation, problem solving and decision making skills. Ability to work in shift. Provide post implementation testing and support.

Req ID: 327824 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Murex Integration/MxML SME to join our team in Bangalore, Karn taka (IN-KA), India (IN). experience : 5+years Key Responsibilities: Mid to senior-level (5+ yrs exp) Murex Integration/MxML developer Handle the end to end design, development and deployment Work on reporting-related bugs and issues, and collaborate with users directly to understand the issues and requirements Implement the agreed solutions and gather approval on the solution from user and downstream stakeholders Handle the testing of the solution, documentation of the detailed technical specifications and runbook creation. Reconcile report outputs and explain any differences Participate in peer reviews of technical specifications and testing documentation Technical Skills: 1.MXML 2. SQL, Unix a 3. GIT, Jenkins, JIRA, MxTest, Control-M (desirable)

Req ID: 326149 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Murex Datamart and interfaces senior SME to join our team in Hyderabad, Telangana (IN-TG), India (IN). Experience : 10 + years interfaces and DM murex Sme, with at least 10 years of experience -well knowledge of capital markets products - be able to work in hyderabad, as they need to work onsite with the client resources - should be able to provide training on interfaces and Dm - proven experience on training -someone with 3t murex training is a plus

Req ID: 327365 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Linux/UNIX Lead Engineer to join our team in Hyderabad, Telangana (IN-TG), India (IN). Preferred Experience: Thorough technical knowledge of Linux/UNIX/AIX platforms (Ubuntu, RHEL/SuSE). Must be able to demonstrate deep technical troubleshooting and problem-solving skills. Expertise in UNIX heterogeneous platform environments, including Clustering, Backup operations, Patching and Activation, Technical skills in Network components are preferred (DNS, DHCP, TCP). Good fundamentals and technical hands-on experience in Linux/UNIX/AIX troubleshooting. Willingness to develop strong competencies in Linux/UNIX platform support. Knowledge of Shell scripting / Python/Ansible will be a plus. Excellent understanding of ITSM\ITIL processes and certification will be added advantage. Good communication, team building, and interpersonal skill are mandatory. Knowledge and experience in Migration methodologies and Migration tools like Double Take and other related industry-wide deployment/migration tools. Knowledge in Linux VHS V2V - Vmotion and Solaris Zones migration from SHS to SHS is preferred, Solid understanding of cloud computing, networking, and storage principles with a focus on AWS. Azure experience is a plus. Cloud administration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Shell scripting and automation experience is a plus. Fundamental understanding of emerging technologies, including Containers and PaaS solutions Able to work on On-Call rotations Able to work independently in a project scenario. Experience handling P1/P2 calls and escalations Able to write quality KB articles, Problem Management articles, and SOPs/Runbooks Passion for delivering timely and outstanding customer service Able to Help L1/L2 staff in support Great written and oral communication skills with internal and external customers Basic Qualifications: 12+ years of overall operational experience 5+ years of experience working in a diverse cloud support environment in a 24*7 production support model 2+ years Scripting/APIs experience Preferred Certifications: Red Hat System Administration AWS SysOps Administrator / Developer / Solutions Architect Associate Certifications Azure Administrator Associate/Solution Architect Certifications GCP Cloud Enginee

Req ID: 327201 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Lead Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade 8 - SQL Job Description At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience " Ideal candidate has been supporting traditional server based relational databases (SQL Server) for over 7+ years out of which last 3+ years in public cloud environments (GCP and Azure) 5+ years of database experience in SQL Server 2008/2012/above versions 2+ years of database experience in Oracle11g /12c/above versions as secondary skill Knowledge of MySQL, PostgreSQL, Azure SQL,MI instances , GCP instances is a plus Strong planning, deployment, maintenance and troubleshooting experience in high-availability database environments (Always-On, Clustering, Mirroring, etc.). Expert in setting up health-checks and troubleshooting of SQL backups, restores and recovery models Able to work on On-Call rotations and provide 24*7 shift hours support at L2/L3 level Able to work independently in a project scenario and do POCs Experience in updating KB articles, Problem Management articles, and SOPs/runbooks Experience in google instances (SQL, Mysql,Postgresql) Experience incapacity planning, DR setup, project work (New environment setup) (SQL, Mysql,Postgresql) Passion for delivering timely and outstanding customer service Ability to work independently, with little or no direct supervision. Great written and oral communication skills with internal and external customers Strong ITIL foundation, Continual Service Improvement and Total Quality Management experiences Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed." Basic Qualifications " 7+ years of overall operational experience 3+ years of Azure/GCP experience as a cloud DBA (SQL) 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model Experience with SSIS, SSRS, T-SQL Experience with python / powershell scripting - preferred Secondary skill in Oracle/MySQL/PostgreSQL - preferred Ability to work independently, with little or no direct supervision. Ability to work in a rapidly changing environment Ability to multi-task and context-switch effectively between different activities and teams " Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred MCTS, MCITP, OCP certifications a plus Google Cloud Engineer - REQUIRED

Req ID: 327205 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Lead Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Grade 8 Job Description At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Preferred Experience " Ideal candidate has been supporting traditional server based relational databases (Postgresql and MongoDB) for over 7+ years out of which last 4+ years in public cloud environments (GCP). Hands-on experience with PostgreSQL/MongoDB, including installation, configuration, performance tuning, and troubleshooting. Demonstrated expertise in managing PostgreSQL databases on AZURE, GCP and AWS RDS. Experience with features such as automated backups, maintenance, and scaling - Postgresql Ability to analyze and optimize complex SQL queries for performance improvement. Proficiency in setting up and managing monitoring tools for PostgreSQL on GCP. Experience with configuring alerts based on performance metrics. Experience in implementing and testing backup and recovery strategies for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. Knowledge and experience in designing and implementing disaster recovery plans for PostgreSQL databases on AWS RDS/AZURE SQL/GCP Cloud SQL. Good Understanding of database security principles and best practices. Proven ability to identify and resolve performance bottlenecks in PostgreSQL databases. Experience in optimizing database configurations for better performance. Able to provide 24*7 shift hours support at L2/L3 level Experience in updating KB articles, Problem Management articles, and SOPs/runbooks Passion for delivering timely and outstanding customer service Great written and oral communication skills with internal and external customers Strong ITIL foundation experience Ability to work independently or no direct supervision. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Work directly with end customer, business stakeholders as well as technical resources. Share domain and technical expertise, providing technical mentorship and cross-training to other peers and team members. Work directly with end customer, business stakeholders as well as technical resources." Basic Qualifications " 7+ years of overall operational experience 4+ years of GCP experience as a cloud DBA (Postgresql/Mongo DB) 3+ years of experience working in diverse cloud support database environments in a 24*7 production support model Query fine tuning - MongoDB Shell scripts for Monitoring like slow queries , replication lag, nodes fails, disk usage. etc Backup and restores (Backups should be automated with shell scripts/Ops Manager) Database Health check (Complete review of Database slow queries, fragmentation, index usage. etc) Upgrades (Java version, Mongo version. etc) Maintenance (Data Centre outages etc) Architecture design as per the Application requirement Writing best practices documents for shading, replication for Dev/App teams Log rotation/ maintenance (mongos, mongodb, config etc) Segregation of duties (User Management - designing User roles and responsibilities) Designing DR (Disaster Recovery)/COB (Continuity of Business) plans as applicable Database Profiling, Locks, Memory Usage, No of connections, page fault etc., Export and Import of Data to and From MongoDB, Run time configuration of MongoDB, Data Managements in MongoDB Capped Collections Expired data from TTL, Monitoring of Various issues related with Database, Monitoring at Server, Database, Collection Level, and Various Monitoring Tools related to MongoDB, Database software Installation and Configuration in accordance with Client defined standards. Database Migrations and Updates Capacity management- MongoDB Hands on experience in Server Performance tuning and Recommendations High availability solutions and recommendations Hands on experience in Root cause analysis for business impacting issues. Experience with SQL,SQL Developer,TOAD,Pgadmin,mongo db atlas Experience with python / powershell scripting - preferred Secondary skill in MySQL/oracle - preferred Installation, configuration and upgrading of postgresql server software and related products " Preferred Certifications Azure fundamentals certification (AZ-900) - REQUIRED Google Cloud Associate Engineer - REQUIRED Azure Database Certification (DP-300) - preferred AWS Certified Database Specialty - preferred Postgresql certification a plus MongoDB certification a plus B.Tech/BE/MCA in Information Technology degree or equivalent experience

Req ID: 306669 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Lead Data Engineer to join our team in Bangalore, Karn taka (IN-KA), India (IN). Position Overview: We are seeking a highly skilled and experienced Lead Data/Product Engineer to join our dynamic team. The ideal candidate will have a strong background in streaming services and AWS cloud technology, leading teams and directing engineering workloads. This is an opportunity to work on the core systems supporting multiple secondary teams, so a history in software engineering and interface design would be an advantage. Key Responsibilities Lead and direct a small team of engineers engaged in: - Engineering reuseable assets for the later build of data products - Building foundational integrations with Kafka, Confluent Cloud and AWS - Integrating with a large number of upstream and downstream technologies - Providing best in class documentation for downstream teams to develop, test and run data products built using our tools - Testing our tooling, and providing a framework for downstream teams to test their utilisation of our products - Helping to deliver CI, CD and IaC for both our own tooling, and as templates for downstream teams Required Skills and Qualifications - Bachelors degree in Computer Science, Engineering, or related field - 5+ years of experience in data engineering - 3+ years of experience with real time (or near real time) streaming systems - 2+ years of experience leading a team of data engineers - A willingness to independently learn a high number of new technologies and to lead a team in learning new technologies - Experience in AWS cloud services, particularly Lambda, SNS, S3, and EKS, API Gateway - Strong experience with Python - Strong experience in Kafka - Excellent understanding of data streaming architectures and best practices - Strong problem-solving skills and ability to think critically - Excellent communication skills to convey complex technical concepts both directly and through documentation - Strong use of version control and proven ability to govern a team in the best practice use of version control - Strong understanding of Agile and proven ability to govern a team in the best practice use of Agile methodologies Preferred Skills and Qualifications - An understanding of cloud networking patterns and practises - Experience with working on a library or other long term product - Knowledge of the Flink ecosystem - Experience with terraform - Experience with CI pipelines - Ability to code in a JVM language - Understanding of GDPR and the correct handling of PII - Knowledge of technical interface design - Basic use of Docker

Req ID: 326932 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Linux/UNIX Lead Engineer to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Preferred Experience: Thorough technical knowledge of Linux/UNIX/AIX platforms (Ubuntu, RHEL/SuSE). Must be able to demonstrate deep technical troubleshooting and problem-solving skills. Expertise in UNIX heterogeneous platform environments, including Clustering, Backup operations, Patching and Activation, Technical skills in Network components are preferred (DNS, DHCP, TCP). Good fundamentals and technical hands-on experience in Linux/UNIX/AIX troubleshooting. Willingness to develop strong competencies in Linux/UNIX/AIX platform support. Knowledge of Shell scripting / Python/Ansible will be a plus. Excellent understanding of ITSM\ITIL processes and certification will be added advantage. Good communication, team building, and interpersonal skill are mandatory. Knowledge and experience in Migration methodologies and Migration tools like Double Take and other related industry-wide deployment/migration tools. Knowledge in Linux VHS V2V - Vmotion and Solaris Zones migration from SHS to SHS is preferred, Solid understanding of cloud computing, networking, and storage principles with a focus on AWS. Azure experience is a plus. Cloud administration, OS/server administration, patching, maintenance, and troubleshooting experience. Willing to work on multiple cloud platforms. Shell scripting and automation experience is a plus. Fundamental understanding of emerging technologies, including Containers and PaaS solutions Able to work on On-Call rotations Able to work independently in a project scenario. Experience handling P1/P2 calls and escalations Able to write quality KB articles, Problem Management articles, and SOPs/Run-books Passion for delivering timely and outstanding customer service Able to Help L1 staff in support Great written and oral communication skills with internal and external customers Basic Qualifications: 7+ years of overall operational experience 3+ years of AWS/Azure experience 3+ years of experience working in a diverse cloud support environment in a 24*7 production support model Preferred Certifications: AWS SysOps Administrator / Developer / Solutions Architect Associate Certifications Azure Administrator Associate/Solution Architect Certifications GCP Cloud Engineer

Role & responsibilities Own the real-time communication backend powering enterprise messaging, voice, and video calling systems. Lead microservices architecture across multiple services and repositories using Node.js (TypeScript), Express.js, and NestJS. Optimize real-time performance ensuring low-latency communication and seamless scaling for enterprise deployments. Design scalable messaging systems with pub/sub patterns, queue management, and session handling. Lead and mentor a team of 5+ backend engineers through technical challenges, code reviews, and architectural decisions. Work hand-in-hand with product manager, design, and frontend teams to ship features that are fast, secure, and reliable. Write clean, well-tested code and help define engineering best practices across the stack. Manage containerized deployments using Docker and Kubernetes for on-premise client environments. Design database schemas, manage integrations, and optimize performance across SQL and NoSQL databases (e.g., MongoDB, MySQL). Optimize database performance, scale services, and improve reliability as our user base grows. Establish and enforce engineering best practices around code quality, testing, version control, and CI/CD. Monitor and improve system health using observability tools (e.g., logs, metrics, alerts). Ensure application reliability through automated testing, logging, and monitoring. Troubleshoot complex production issues across diverse client environments and infrastructure setups. Maintain clear, up-to-date technical documentation for APIs, system architecture, Deployment guides to support team-wide clarity and client-specific configurations. Maintain technical documentation for APIs, deployment guides, and client-specific configurations. Mentor junior engineers, lead by example, and contribute to building a high-performance engineering culture. Evaluate and integrate new technologies, tools, and patterns to improve backend systems and team efficiency. Stay current with the latest trends and best practices in backend development and bring innovation to projects. Preferred candidate profile Bachelors degree in computer science, Engineering, or a related field 6+ years of experience building scalable backend services using Node.js/Nest.js. Deep expertise in asynchronous programming, event-driven architecture, and design patterns. Proficient in designing and integrating RESTful APIs, web services, and backend libraries. Strong command over MongoDB, Postgres, or similar relational/NoSQL databases. Familiarity with Docker, Git, Postman, and API documentation tools (e.g., JSdocs, Swagger). Solid understanding of frontend fundamentals (HTML5, CSS3, JavaScript) to collaborate across the stack. Experience with cloud platforms (e.g., AWS, GCP, Azure) and CLI operations. Competence in test-driven development, writing unit/integration tests, and working in Agile environments. Excellent problem-solving and communication skills; capable of translating complex requirements into elegant code. Ability to work independently and drive projects while mentoring junior team members.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Snowflake. Experience5-8 Years.

Role Purpose The purpose of this role is to lead the VLSI development and design of the system by defining the various functionalities, architecture, layout and implementation for a client Do 1. Lead end to end VLSI components & hardware systems a. Design, analyze, develop, modify and evaluate the VLSI components and hardware systems b. Determine architecture and logic design verification through software developed for component and system simulation c. Analyze designs to establish operating data, conducts experimental tests and evaluates results to enable prototype and production VLSI solutions d. Conduct system evaluations and make appropriate recommendations to modify designs or repair equipment as needed e. Allocates modules for testing and verification and reviews data and project documentation f. Provides guidance on technical escalations and review regression testing data g. Prepares documentation containing information such as test case and product scripts for IP and publishes it to the client for feedback and review h. Ensures all project documentation is complete and uploaded as per technical specifications required by the client 2. Provide customer support & governance of VLSI components & hardware systems a. Identify and recommend system improvements to improve technical performance b. Inspect VLSI components & hardware systems to ensure compliance with all applicable regulations and safety standards c. Be the first point of contact to provide technical support to client and help debug specific, difficult in-service engineering problems d. Evaluate operational systems, prototypes and proposals and recommend repair or design modifications based on factors such as environment, service, cost, and system capabilities 3. Team Management a. Resourcing i. Forecast talent requirements as per the current and future business needs ii. Hire adequate and right resources for the team iii. Train direct reportees to make right recruitment and selection decisions b. Talent Management i. Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness ii. Build an internal talent pool of HiPos and ensure their career progression within the organization iii. Promote diversity in leadership positions c. Performance Management i. Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. ii. Incase of performance issues, take necessary action with zero tolerance for will based performance issues iii. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below d. Employee Satisfaction and Engagement i. Lead and drive engagement initiatives for the team ii. Track team satisfaction scores and identify initiatives to build engagement within the team iii. Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team iv. Exercise employee recognition and appreciation Deliver No. Performance Parameter Measure 1. Verification Timeliness, Quality and coverage of verification, Compliance to UVM standards, Customer responsiveness 2. Project documentation and MIS 100% on time MIS & report generation Complete Project documentation (including scripts and test cases) 3. Team % trained on new skills, Team attrition %, Employee satisfaction score (ESAT) Mandatory Skills: VLSI HVL Verification. Experience5-8 Years.

Role Purpose The role incumbent is focused on implementation of roadmaps for business process analysis, data analysis, diagnosis of gaps, business requirements & functional definitions, best practices application, meeting facilitation, and contributes to project planning. Consultants are expected to contribute to solution building for the client & practice. The role holder can handle higher scale and complexity compared to a Consultant profile and is more proactive in client interactions. Do Assumes responsibilities as the main client contact leading engagement w/ 10-20% support from Consulting & Client Partners. Develops, assesses, and validates a clients business strategy, including industry and competitive positioning and strategic direction Develops solutions and services to suit clients business strategy Estimates scope and liability for delivery of the end product/solution Seeks opportunities to develop revenue in existing and new areas Leads an engagement and oversees others contributions at a customer end, such that customer expectations are met or exceeded. Drives Proposal creation and presales activities for the engagement; new accounts Contributes towards the development of practice policies, procedures, frameworks etc. Guides less experienced team members in delivering solutions. Leads efforts towards building go-to-market/ off the shelf / point solutions and process smethodologies for reuse Creates reusable IP from managed projects Mandatory Skills: BSS - Business Support System. Experience8-10 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure DevOps. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack MEAN. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: ASP.NET Core. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise Platform Engineering Backend. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Cloud-Microsoft Azure. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Fullstack DevOps. Experience5-8 Years.

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: EMM Intune. Experience5-8 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Azure Cloud Data Platform Engineering. Experience5-8 Years.

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Oracle Apps Finance Functional. Experience3-5 Years.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Enterprise Platform Java Microservices. Experience5-8 Years.