Technical Lead IMS, NOC Services

As a Technical Lead at Kaseya, you will be responsible for leading and guiding the technical support team in remote server/client administration activities. You will efficiently multitask to address server/client errors, alerts, and perform patching. Effective communication with team members and stakeholders is crucial, and you will mentor junior team members, provide technical assistance, and continuously improve processes for enhanced efficiency. Staying updated with the latest technologies and industry best practices, handling escalated technical issues, and ensuring timely resolution are key aspects of your role. Key Responsibilities: - Lead and guide the technical support team in remote server/client administration activities - Efficiently multitask to address server/client errors, alerts, and perform patching - Liaise with team members and stakeholders for effective communication - Mentor junior team members and provide technical assistance - Continuously improve processes and procedures for enhanced efficiency - Stay updated with the latest technologies and industry best practices - Handle escalated technical issues and ensure timely resolution Qualifications Required: - Minimum 8-10 years of experience in technical support or systems administration - Proficiency in remote server/client administration, troubleshooting, and management for at least 6 years - Strong understanding of Windows Server operating systems and network IT concepts - Expertise in troubleshooting technical issues including user authentication, GPOs, patch failures, AD, Exchange Server, and backup failures - Excellent communication and interpersonal skills - Ability to work in a rotational shift environment At Kaseya, you will enjoy a competitive compensation package, 100% health premiums covered for employees, company-provided meals and transportation facilities, paid holidays, generous PTO, and a fun and exciting work environment. If you are eager to join a dynamic team and grow your career, apply now and be a part of the Kaseya growth journey!,