Technical lead

Exp- 10+ years

Location - Navi mumbai

Key Responsibilities:

• Lead and manage end-to-end IT infrastructure operations ensuring high availability and performance.

• Oversee and perform Windows Server administration, including configuration, patching, and troubleshooting.

• Manage storage infrastructure, backup solutions, and disaster recovery planning.

• Administer and support virtualization platforms (VMware, Hyper-V, etc.).

• Configure, monitor, and maintain networking infrastructure (LAN/WAN, firewalls, switches, routers).

• Provide system administration support for Windows, Mac, and Linux environments.

• Ensure ITIL & ITSM processes are followed for incident, change, and problem management.

• Lead a technical team, providing guidance, mentorship, and technical expertise.

• Perform root cause analysis for critical issues and implement preventive measures.

• Collaborate with cross-functional teams for IT projects, upgrades, and migrations.

Required Skills & Qualifications:

• Bachelor s degree in Computer Science, Information Technology, or related field.

• 10+ years of experience in IT infrastructure and system/network administration.

• Strong hands-on experience in:

  • Windows Server Administration

  • Storage & Backup Administration (e.g., NetApp, Dell EMC, Veeam, Commvault)

  • Virtualization technologies (VMware, Hyper-V)

  • Networking (Cisco, Fortinet, etc.)

  • Linux & Mac OS administration

• In-depth knowledge of ITIL & ITSM practices.

• Excellent troubleshooting, problem-solving, and leadership skills.

• Strong communication and stakeholder management abilities.

• Relevant certifications preferred: MCSE, VCP, CCNA/CCNP, ITIL v4, RHCSA/RHCE.