Technical Instructor

The Role

Veeva, as an industry leader in providing advanced cloud software solutions for the Life Sciences industry, delivers training and certification programs to grow and validate the knowledge of those who use, implement, and manage Veeva technology and data solutions.

Veeva is seeking an experienced and passionate Technical Instructor to be part of a young, exciting software company that is growing rapidly in the Asia Pacific.

Each year, thousands of Veeva customers, partners, and employees around the world seek to gain job-ready skills, build confidence, and advance their careers.  As a technical instructor, you train and educate them through a comprehensive curriculum and a wide range of training programs to elevate their skill set and succeed at their roles, ranging from highly technical platform architects, developers, and administrators to application-specific business analysts and super users.

In this capacity, you will become a subject matter expert and evangelist for Veeva products and the life sciences domain and will be responsible for ensuring learners can effectively use, administer, and configure Veeva products at the conclusion of the training to their full potential

The Technical Instructor will have the opportunity to collaborate with some of the best trainers in the industry and learn best practices for training delivery, training design, and virtual engagement.

What Youll Do

• Deliver engaging learning experiences with appropriate classroom management and audience-engagement methods in a primarily virtual environment with the potential to travel on-site
• Proactively maintain, develop, and strengthen your training delivery expertise and technical product knowledge
• As an ambassador for training services, you will collaborate and build relationships with Veeva subject matter experts, key stakeholders, and the technical curriculum development team to further develop, refine, and maintain the training program
• Participate and lead initiatives that support Veevas business goals and strive to improve learner experience overall
• Demonstrate a strong self-accountable attitude and initiative in identifying and highlighting enhancements in training delivery approach and content
• Work with leadership to champion continuing development by incorporating ongoing learning opportunities and delivery strategies
• Support curriculum development team to develop courses and quizzes
• Provide ongoing support to trainees through Q&A, office hours, and troubleshooting challenges they encounter

Requirements

• Bachelors / BTech degree or equivalent work experience required.
• 5+ years’ experience in coaching and delivering technical enterprise software training to internal (employees) and external (customers and partners) stakeholders, preferably in a technology company
• Demonstrated experience working with and communicating to technical or business audiences on enterprise software products.
• Possess effective presentation skills in a variety of formal settings
• Demonstrate ability to quickly acquire new skills and master them. 
• Demonstrate a solid understanding and application of adult learning principles and training evaluation
• Excellent verbal, reading, and writing ability in English
• Flexible, detailed, collaborative, team-oriented and proactive individual who shows initiative and holds themselves accountable
• An eye for quality and committed focus on customer success, employee success, speed, and doing the right thing
• Travel to deliver on-site training upon request (up to 20%); international travel is possibly required
• Good experience in curriculum design and development 
• Flexible to work in different time zone such as APAC, India & EMEA

Nice to Have

• Experience using or administering Veeva products such as Quality & Safety / Clinical Platform / Commercial Cloud
• Life sciences experience, or experience with products and/or processes related to Life Sciences
• Consulting or training delivery experience in document management systems
• Service delivery (consulting, training) experience with a SaaS company in the enterprise (B2B) space
• Teaching or consulting experience with relational databases, & programming languages like Java.
• Experience in implementing technical cloud-based solutions
• Background in SaaS Domain
• Experience in training instructional design