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Hitachi Systems
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Technical Engineer - L2 (Zscaler)

Technical Engineer - L2 (Zscaler)

Hitachi Systems

4 - 9 years

8 - 14 Lacs

pune

Posted:4 hours ago| Platform:

Apply

Skills Required

email security web proxy zia dlp zscaler casb ztna netskope casb netskope zpa data loss prevention data security

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Location:

We are looking for candidates who have hands-on experience in Zscaler (ZIA & ZPA)

Key Responsibilities:

Manage, configure, and troubleshoot
Zscaler ZIA & ZPA
environments.
Perform
L2 level root-cause analysis
and resolve escalated incidents & service requests.
Work on
policy creation, URL filtering, SSL inspection rules
, and access controls.
Monitor & analyze
user logs, traffic flow
, and provide resolution for performance or connectivity issues.
Troubleshoot
Zscaler Client Connector (ZCC)
issues across user devices.
Handle
PAC file
and
Location / Firewall-based routing
configurations.
Maintain and troubleshoot
App Connectors
and ensure availability for ZPA access.
Work on
GRE/IPsec Tunnel (Tunnel 2.0)
related issues between branches and Zscaler cloud.
Work closely with internal security, infrastructure, and network teams to ensure smooth operations.
Create documentation and share knowledge with junior engineers where required.

Required Skills & Knowledge:

Strong hands-on experience in
Zscaler ZIA & ZPA
platform.
Good understanding of
Proxy, PAC files, Certificate chain & SSL inspection
concepts.
Knowledge of
TCP/IP, DNS, HTTP/HTTPS, Routing & Switching
fundamentals.
Experience with
Firewall / VPN
and Cloud-based security platforms.
Ability to analyze
Zscaler logs & security events
.
Good communication and problem-solving skills.
Zscaler Certifications (ZCCP / ZCE)
would be an added advantage.

Preferred Background:

Candidates working in
Network Security / SOC / NOC
with Zscaler support experience.
Hands-on exposure in handling
end-user and enterprise-level
support tickets.

If interested, please share your updated profile

Regards,

HR Team

Hitachi Systems India

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