Technical Customer Support Representative

1 - 5 years

0 Lacs

Posted:3 days ago| Platform: Shine logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. You are hiring for the position of Engineer L1 in Chennai with 1-4 years of experience. **Job Responsibilities:** - Reviewing new orders for accuracy and completeness - New order processing on a web-based system - Customer enquiry clarifications - Maintain service levels and high levels of accuracy - Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status - Maintaining a high level of accuracy with respect to all activities - Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems **Qualification:** - Any Degree Background (Bachelor's Degree MUST) **Technical skills:** - Experience entering data using an alphanumeric keyboard and verifying/proofing entered data - Skill in reviewing, proofing and verifying data - Able to learn new concepts quickly - Comfortable working with limited supervision in a fast-paced environment; A creative problem-solver - Knowledge of basic computer operations - Strong organizational skills - Highly motivated in the performance of sometimes repetitive duties with very low room for error **DESIRED PROFILE:** - Experience entering data using an alphanumeric keyboard and verifying/proofing entered data - Skill in reviewing, proofing and verifying data - Able to learn new concepts quickly - Comfortable working with limited supervision in a fast-paced environment - A creative problem-solver - Knowledge of basic computer operations - Strong organizational skills - Highly motivated in the performance of sometimes repetitive duties with very low room for error - Prior experience with Microsoft Office a plus - Prior experience with salesforce.com a plus Movate (formerly known as CSS Corp) is a purely merit-based employer and does not authorize any agency or individual to collect money or request a security deposit to receive a job offer. They do not send job offers from email services like Gmail, Rediff mail, Yahoo mail, Hotmail, etc. and never request fees for any purpose during or after the hiring process. Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. You are hiring for the position of Engineer L1 in Chennai with 1-4 years of experience. **Job Responsibilities:** - Reviewing new orders for accuracy and completeness - New order processing on a web-based system - Customer enquiry clarifications - Maintain service levels and high levels of accuracy - Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status - Maintaining a high level of accuracy with respect to all activities - Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems **Qualification:** - Any Degree Background (Bachelor's Degree MUST) **Technical skills:** - Experience entering data using an alphanumeric keyboard and verifying/proofing entered data - Skill in reviewing, proofing and verifying data - Able to learn new concepts quickly - Comfortable working with limited supervision in a fast-paced environment; A creative problem-solver - Knowledge of basic co

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