Technical Content Writer

Role & responsibilities

We are seeking a experienced and detail-oriented Technical Content Writer to join our dynamic team. The ideal candidate will be responsible for creating high-quality user guides, technical documentations and product release notes ensuring they align with our corporate standards. This role requires close collaboration with engineering, product, and marketing teams to develop comprehensive and engaging content.

Key Responsibilities:

1. User Guides Creation:

• Develop detailed user guides in text and video formats for product modules.
  
• Utilize Guidde for creating video user guides.
  

2. Collaboration with Engineering Team:

• Understand the functionality of product modules.
  
• Access test environments and use test data and screenshots to create user guides.
  

3. Verification with Product Owners and Stakeholders:

• Obtain and review product requirement documents.
  
• Ensure user guides accurately reflect product specifications.
  
• Receive feedback and signoff from the stakeholders
  

4. Corporate Standards Compliance:

• Work with the marketing team to ensure user guides adhere to corporate document structure, format, and language.
  

5. Release Notes Management:

• Develop and version product release notes.
  
• Distribute release notes to stakeholders.
  

6. Design and Creation of Support Materials:

• Create posters and quick help documents for daily user reference.
  

7. Training and Workshops:

• Collaborate with the product team to conduct workshops and training programs.
  

8. Marketing Collaboration:

• Develop presentations on market research, product updates, and product positioning.
  

Requirements

Qualifications:

• Proven experience as a Content Writer or similar role.
  
• Excellent writing and editing skills.
  
• Familiarity with video creation tools like Guidde.
  
• Strong understanding of technical documentation.
  
• Ability to work collaboratively with cross-functional teams.
  
• Attention to detail and strong organizational skills.
  
• Bachelors degree in IT, Computer Science, or a related field.
  Minimum 2 year of experience in technical writing or a similar role within the IT industry.
• Excellent written and verbal communication skills
  
• Knowledge in using content management systems and version control (Optional).