Technical Content Developer

Company Overview:

At Sundew, were at the forefront of digital transformation, creating innovative solutions for small and medium-sized businesses (SMBs). We are seeking an experienced content developer who will collaborate with internal teams to understand product features, conduct in-depth industry research, maintain documentation standards, and ensure brand consistency across all content.

Roles & Responsibilities

• Work with internal teams to obtain an in-depth understanding of the product/service and the documentation requirements.
• Write easy-to-understand user interface text and deliver non-plagiarized content.
• Develop, organize, and write blogs, case studies, social media content, newsletters and whitepapers.
• Evaluate current content and develop innovative methods for improvement.
• Maintain a comprehensive library of technical terminology and documentation.
• Conduct keyword research and use SEO guidelines to increase web traffic.
• Proofread and edit blog posts before its publication. Ensure all-around consistency (style, fonts, images and tone).
• Conduct extensive research on IT and Software industry-related topics (Application Engineering, Data Analytics, Security, Cloud and more) to create original content.
• Use of creative hash-tags for targeting the trending keywords in sync with brand SOPS.
• Maintaining a consistent and cohesive brand personality throughout all content.

Required Skillsets

• Technical Writing Experience

  : 6+ years of hands-on experience in technical content development, particularly in IT and software-related fields.

• Writing Proficiency

  : Exceptional command of the English language, including grammar, punctuation, and style.

• SEO Expertise

  : Knowledge of search engine optimization (SEO) principles and techniques. Ability to write content that is optimized for search engines and enhances web traffic.

• Plagiarism-Free Content

  : Experience using plagiarism-checking tools and a strong commitment to producing original, non-plagiarised content.

• Proficient in Writing Tools

  : Advanced proficiency in Google Docs, Microsoft Word, Excel, PowerPoint, and other writing tools.

• Client-Facing & Collaboration

  : Strong client-facing communication skills with the ability to gather technical information and tailor it to different audiences. Able to collaborate with internal stakeholders (product teams, engineers, etc.) to understand product/service features and requirements.

• Attention to Detail

  : A keen eye for consistency, style, and quality across all content, ensuring that it aligns with company standards and brand voice.

• Analytical & Research Skills

  : Strong research skills for gathering data on technical topics. Analytical mindset to evaluate and improve content performance.

• Time Management

  : Ability to manage multiple tasks, meet deadlines, and adapt to changing priorities.