Posted:1 day ago|
Platform:
On-site
Full Time
Maintain network performance by performing network monitoring and analysis, and performance troubleshooting network problems, escalating problems to vendors.
Create case logs, record information, establish resolution time, follow up on issues, and escalate complex issues
Assess issues and establish a course of action to guide the client/associate to timely resolution of inquiry
Troubleshoots network problems and implements corrective action
Provide other ad hoc support and duties as assigned
Work in an environment with competing priorities
Provide 24x7x365 rotational support of production systems and services
Document and improve the IT knowledge management system
Qualifications we seek in you!
Relevant years of experience in a technical role preferably next gen WAN technology like SDWAN
Hands on experience in networking, routing and switching - Preferably on Cisco
Professional communication skills (written and verbal) - Mandatory
College degree in a technical field or equivalent work/industry related experience
Scripting knowledge - Python
Ability to work in a high-volume, complex, diverse environment to match a fast-paced organization
Strong focus on supporting the business customers
Preferred Qualifications/ Skills
Good understanding of networking/network concepts
Practical experience in a NOC/Managed Services environment
Industry certification like CCNA preferred
Monitoring tools - Solarwinds
Preferred qualifications
Strong communicator - English in spoken and written form.
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