Technical Architect

You are seeking a highly skilled and experienced Genesys Cloud CX Technical Architect to join the growing team at UST. In this role, you will be responsible for designing, implementing, and managing the Genesys Cloud CX environment to meet the evolving needs of the organization. Collaborating with cross-functional teams, you will deliver scalable, secure, and efficient contact center solutions, providing technical leadership and mentorship throughout the process. Your responsibilities will include designing, developing, and implementing scalable and secure Genesys Cloud CX solutions, collaborating with stakeholders to translate business needs into technical specifications, leading the development team in building and deploying configurations, and conducting Proof-of-Concept demonstrations. Additionally, you will manage integrations with other enterprise systems, document technical designs and processes, enforce best practices, and stay updated on the latest Genesys Cloud CX features to drive innovation. The mandatory skills required for this role include a minimum of 10 years of experience in contact center technology design, 5+ years in application development lifecycle, and 5+ years of hands-on experience with Genesys Cloud CX. You should have expertise in designing and developing Genesys Cloud architectures, conducting POC demonstrations, and strong leadership experience. Proficiency in IVR, CRM, WFO, and contact center technologies is essential, along with excellent communication and presentation skills. Good-to-have skills include experience with Avtex OneView and Salesforce Genesys Cloud adapter, healthcare environment knowledge with HIPAA compliance, business development skills, and understanding of advanced cloud services like AWS, Azure, or GCP. Soft skills such as strong problem-solving abilities, collaborative work approach, effective communication, leadership, and attention to detail are also important for this role. If you have 10 to 16 years of experience and possess the required skills, the hiring locations include Chennai, Trivandrum, and Kochi. Join UST, a global digital transformation solutions provider with a deep focus on innovation, agility, and making a real impact through transformation.,