Technical Application Specialist - CRLB - Bangalore

Job Description

JOB DESCRIPTION Core job responsibilities: • Provide superior customer service, through applying effective communication skills in orderto build loyalty while proactively managing and resolving high-stress situations• Delight our customers by providing support including training, TOR Troubleshooting, andfollowing-up, and closing calls as per Abbott Diagnostics quality system includingimmunology and bio-chemistry system.• Partner cross-functionally and internally while maintaining positive relationships and ensureissues are resolved efficiently and satisfactorily while exceeding customer needs• Successfully achieve the established business metrics including service sales, cost of serviceand key performance indicators for assigned customers/accounts• Champion utilization of remote support tools to proactively improve instrument up time• Proactively improve expertise through continuous learning and certifications• Supporting Commercial Team in Technical queries customer’s discussion and inConferences and Technical seminars.Supervisory/Management ResponsibilitiesDirect Reports NoIndirect Reports NOComments: Must be able to influence other areas to achieve business goalsEducation and experience: Master’s degree or equivalent in Science(Microbiology/Biochemistry)relevant experience required. Practical experience of interfacing with customers preferred.Additional Skills: Trouble shooting/problem solving, ability to succeed in team situations and excelindependently, computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN,remote troubleshooting etc.), effective communication skills and strongly demonstrated interpersonalskills.Language: Basic English skills are preferred (written and oral). Proficiency in local languagerequired.