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Technical Analyst

Technical Analyst

Integrichain

2 - 8 years

4 - 10 Lacs

Pune

Posted:1 day ago| Platform:

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Skills Required

Product management MS SQL Automation Backend Configuration management Incident management Troubleshooting Technical support SQL Python

Work Mode

Work from Office

Job Type

Full Time

Job Description

The Technical Analyst is responsible for providing technical support for production environments, focusing on incident resolution, configuration management, and data handling during the hypercare support phase. This role involves direct collaboration with product and engineering teams to address user technical needs.

Service & Incident Management

Respond to service requests and incidents for production environments in Hypercare mode.
Perform initial troubleshooting and root cause analysis for application issues reported by the customer on the production environment during the hypercare support phase.
Perform initial troubleshooting and root cause analysis for application issues reported by the customer or internal team on higher environments.
Ticket customer/internal team issues and track them to closure.
Comply with additional customer-specific controls, where relevant.

Application & Environment Management

Assist in setting up new application environments by updating configurations through the backend (SQL) and the frontend.
Support migrating configurations from one environment to another and ensure the smooth running of the application on the target environment.
Perform various data load activities and ensure the accurate flow of data in various components of the application.
Triage ETL & configuration related issues during the implementation phase and report them to the product team for resolution.

Collaboration & Documentation

Work in close collaboration with Product Management and Product Engineering teams to cater to the technical needs of end users.
Collaborate with other product teams/stakeholders to ensure timely resolution of issues.
Assist in re-testing reported issues in higher environments in every build released.
Participate in discussions around reported issues, enhancements, status updates, functional training, and application workshops.
Maintain quality and strict adherence to set timelines and SOPs.
Maintain activity tracker, prepare handover documentation, and cutover plans during each implementation.
Document any new process or change to an existing process, and/or create new SOPs.

Quality & Process Improvement

Enhance application quality by identifying and recommending areas of improvement.
Work towards process optimization and support implementing automation suites.
Perform impact analysis and testing (manual or using an automation suite).
Improve processes by ensuring operating procedures are up-to-date and relevant.

Qualifications

Skill Set

Hands-on experience querying using SQL and MS SQL Management Studio.
Demonstrative knowledge of SQL stored procedures, functions, and triggers in MSSQL.
Ability to understand technical specifications and data models.
Experience in working on ticketing tools like Zendesk/JIRA.
Problem-solving attitude and critical thinking.
Python, Selenium knowledge (optional).
Knowledge about US Healthcare domain will be an added advantage.

Interpersonal Skills and Competencies

Should be a good listener.
Excellence in written and verbal communication skills.
Presentation skills.

#LI-YG1

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