Technical Analyst 3-Support

Role Overview: As a member of the Support organization at Oracle, your primary focus will be to provide post-sales support and solutions to Oracle customers. You will serve as an advocate for customer needs by resolving post-sales non-technical inquiries through phone and electronic channels. Additionally, you will address technical questions related to the use of and troubleshooting for Electronic Support Services. Your role will involve being a key point of contact for customers, facilitating customer relationships with Support, and providing guidance to internal Oracle employees on various customer scenarios and escalated issues. Key Responsibilities: - Provide post-sales hardware support remotely for Oracle X86 hardware platforms - Demonstrate a good understanding of X86 system architectures and RAID technology - Utilize service processor knowledge and log collection for platform hardware troubleshooting - Conduct hands-on and remote troubleshooting on Oracle X86 servers (Exdata, ODA, X8, X7, etc.) or similar platforms - Possess system-level troubleshooting and system administration skills under Linux, Windows, or Solaris Operating Systems - Knowledge of Cloud Infrastructure and support is an added advantage - Escalate calls to the appropriate level in a timely manner - Exhibit strong analytical and problem-solving skills - Engage effectively with customers and demonstrate organizational skills to maintain high customer satisfaction - Communicate proficiently in verbal and written English - Collaborate as a team player in a global environment with self-motivation - Demonstrate effective time management and work prioritization abilities - Hands-on troubleshooting experience of GPU systems would be beneficial - Possess any professional certifications such as MCSE, RHCE, Cloud, etc. - Work in a designated Oracle office during assigned shifts in a 24*7 support environment Qualification Required: - Minimum career level of IC3 - Highly experienced in multiple platforms and capable of completing duties with minimal direction - In-depth knowledge of Oracle products and aptitude in resolution of customer issues autonomously Company Details (if applicable): Oracle, a world leader in cloud solutions, leverages cutting-edge technology to address modern challenges. With over 40 years of experience, Oracle continues to thrive by partnering with industry leaders and upholding integrity. The company is committed to fostering an inclusive workforce that offers equal opportunities to all employees. Oracle provides competitive benefits including flexible medical, life insurance, and retirement options while encouraging community engagement through volunteer programs. Additionally, Oracle is dedicated to the inclusion of individuals with disabilities throughout the employment process, offering accessibility assistance upon request.,