Technical Analyst 3-Support

Job Description

A highly motivated and adaptable professional sought to join our global team, providing critical job monitoring support to Oracle CSS customers. The ideal candidate will possess a strong aptitude for business process monitoring within Oracle SaaS products and demonstrate flexibility to work across various shifts in a dynamic, international environment. Qualification: Overall 5+ years of work experience Minimum of bachelor s degree in computer science 3+ years of relevant experience in Oracle Cloud Infrastructure(OCI) or any other cloud provider Key Responsibilities: Continuously monitor key business and technical processes using monitoring tools and dashboards. Analyze system alerts, logs, and performance metrics to identify potential issues and bottlenecks. Investigate and troubleshoot process failures, escalating incidents as needed. Collaborate with Functional, support, and engineering teams to implement solutions that enhance system reliability. Establish and maintain incident response protocols for rapid issue resolution. Identify opportunities to improve monitoring capabilities, alerting mechanisms, and automated issue resolution. Implement automated monitoring scripts and reports to enhance system visibility. Work with development teams to integrate monitoring best practices into new and existing applications. Work closely with cross-functional teams including Functional, DevOps, support, and business stakeholders. Maintain comprehensive documentation on monitoring setups, troubleshooting guides, and process workflows. Conduct knowledge-sharing sessions to train team members on best practices.