Technical Analyst 2-Support

We are seeking someone with 0-2 years of experience possessing the following qualifications: Technical Background : Bachelors degree in computer science, information technology, or related field preferred. Relevant experience with any bachelor s degree is also considered. Communication Skills : Exceptional written and verbal communication skills. Ability to convey technical information clearly and concisely to both technical and non-technical customers. Learning and Certification : Cloud Associate / Foundations / Professional Certification(s) from any cloud provider highly recommended. Career Level - IC2 Technical Support & Troubleshooting : Provide timely and accurate technical assistance to customers using our cloud services. Investigate and diagnose technical issues, collaborating with cross-functional teams to identify solutions. Customer Engagement & Relationship Building : Foster positive customer relationships by delivering exceptional support and understanding their needs. Knowledge Management & Documentation : Contribute to maintaining an up-to-date knowledge base, documenting solutions and best practices. Continuous Learning & Analytical Skills: Stay updated with cloud technologies, analyze support trends, and implement proactive measures to enhance service quality. Proactive Support : Anticipate potential issues and provide proactive support to prevent disruptions.