Technical Account Manager Sr Specialist (Marketplace Technology)

You will be responsible for technical support services towards the clients according to the Support and Maintenance Agreements (SMA). The Nasdaq Marketplace Technology products supported by the global Client Service Management team includes Trading products - matching engine, pre-trade risk; and post trade products - clearing (ccp), post trade risk and central securities depository (csd).

The focus for this role is supporting Post-trade products and clients. Own and coordinate client s incidents and ensure that they are monitored, regularly updated, and resolved. Work closely with product and project teams from inception of new enhancements to delivery and later supporting our clients for successful deployment.

• Participate in Release approval meetings to ensure Customer releases are being delivered as committed

• Act as Incident Managers should the need arise to drive critical Customer incidents

• Good knowledge of capital markets and Clearing and CSD systems with prior experience. Should be experienced in working with global or APAC Customers.

• At least 6 years of experience in Client Success within financial markets, preferably as a QA, BA, Lead Tech Support Engineer, Service Manager, or a Project Manager.

• Client oriented with good communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levels.

• Excellent knowledge of modern software design and development techniques and methodologies. Must have experience in Cloud technologies like AWS, EKS, Client-Server Linux systems. Should have hands-on experience in areas like infrastructure, troubleshooting, networking, DevOps, and application development

• Flexibility to take meetings outside of work hours.

• Education Qualification : Degree qualified in Engineering or related technical degree

• have worked with tools like JIRA, Confluence

• have experience in installing products on Linux systems

• have good knowledge of Agile methodologies

As the selection process is ongoing, please submit your application in English as soon as possible. We will get back to you in 2-3 weeks.

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic self to work. Every day, we are building a culture where we all feel connected, supported and empowered. We are a Hybrid-first environment that embraces work-life balance and fosters well-being.

• Annual monetary bonus.

• An opportunity to become a Nasdaq shareholder

• Employee Stock Purchase Program Nasdaq stocks with a discount

• Health Insurance Program

• Flexible working schedule and hybrid way of work

• Flex day program (up to 6 paid days off a year)

• Internal mentorship program - get a mentor or become one

• Wide selection of online learning resources, e.g., Udemy

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information or any other status protected by applicable law.

Nasdaq is a leading global provider of trading, clearing, exchange technology, listing, information, and public company services. As the creator of the worlds first electronic stock market, its technology powers more than 100 marketplaces in 50 countries. Nasdaq is home to over 4,000 total listings with a market value of approximately $12 trillion.

To learn more, about our business visit business.nasdaq.com. Check out more about our Life at Nasdaq.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.