Job
Description
As a candidate for this position, you should hold a Bachelor's degree in HR, Business, or a related field, or possess equivalent practical experience. Additionally, you should have a minimum of 7 years of experience in a customer or client-facing role supporting logistics operations, as well as 7 years of experience working in domestic and international environments managing vendors or Third-Party Logistics. A minimum of 5 years of experience managing operations is also required. Preferred qualifications for this role include an MBA or Master's degree in a related field, CSCMP certification, and 7 years of experience using data analysis to drive decision-making. You should also have 7 years of experience building relationships with stakeholders or clients, experience in data center equipment environments or computer component manufacturing, knowledge of SQL, analytics, and Operations Six Sigma certification or other relevant operations coursework. Excellent problem-solving skills are essential, with the ability to apply structured thinking and logic to your work and provide solutions to challenges. About The Job: In this role, you will be a part of the gTech Ads team, responsible for providing support and technical services for customers using Google's Ad products. You will help customers optimize their use of Ad and Publisher products, guide them through various support services, and provide media solutions for their business and marketing needs. Your responsibilities will include developing customized solutions for customers, improving product offerings, and enhancing client experience through cross-functional collaboration with Sales, Product, and Engineering teams. Responsibilities: - Drive planning and oversee delivery of day-to-day customer support operations for Google's top customers, including key metrics tracking and business reporting. - Act as the primary point of contact for partners, engage at an executive level, and communicate initiatives with senior management. - Manage senior stakeholder relationships with support, product/tools, and sales teams. - Develop and drive domain-level operations, partner, and scaling strategy based on domain insights and business requirements. - Identify areas for customer/seller experience improvements and cost/workflow process optimizations.,
