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Ignites Human Capital
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Techmahindra hiring bangalore ,Salary 18 To 32K Electronic city

Techmahindra hiring bangalore ,Salary 18 To 32K Electronic city

Ignites Human Capital

0 - 5 years

3 - 5 Lacs

bengaluru

Posted:1 week ago| Platform:

Apply

Skills Required

education customer support csr calls customer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Handle customer calls to resolve their queries and concerns.
Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex customer issues that require escalation.
Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

0-5 years of experience in BPO industry or related field (education/CSR).
Excellent communication skills in English language (written & spoken).
Ability to work on rotational shifts including night shifts.
Strong problem-solving skills with attention to detail.
Willingness to learn new processes quickly.

kashish@7816842400
suman@7848820047
manish@7848820049
call aditi@7795311459

Hi,

Your interview has been scheduled @ ignites Human capital services.

4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J P Nagar Phase 4, J. P. Nagar, Bengaluru, Karnataka 560078.

Land mark:Near to LEVELS PUB JP NAGAR

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