Tech Support – Voice Process - TSL45755

Summary:

Electronics Engineers with good knowledge of engineering concepts, who need to manage and provide online support for device troubleshooting, maintenance, and replacements at various operational locations.

Requirements:

• Provide technical support to the operations team on device maintenance, troubleshooting, and replacements.
• Learn and train operations team members based on good knowledge of product and solutions. Update records on support provided, maintenance, and troubleshooting.
• Voice Process: Handle incoming calls, emails, or chats from customers regarding technical issues.
• Provide step-by-step solutions or escalate unresolved issues to higher-level support.
• Reach out to customers for follow-ups, issue resolution, or proactive technical checks.
• Conduct feedback calls post-resolution or after installations/updates.
• Maintain detailed records of calls and outcomes in CRM tools.
• Provide real-time voice-based assistance to customers experiencing technical problems.
• Guide customers verbally through troubleshooting steps.
• Ensure clear documentation of issues discussed and actions taken.

Responsibilities:

• Provide technical support to the operations team on device maintenance, troubleshooting, and replacements.
• Good knowledge in electronics engineering concepts (BE or Diploma in Electronics/EEE/Mechatronics only).
• Experience in working with teams will be an added advantage.

Location: Chennai

Languages: Malayalam, Kannada, Hindi