Tech Support Specialist - WLAN

Role Overview: As a Technical Support Specialist within the CDO EICS Networks team at Nokia, you play a crucial role in ensuring the reliability and performance of global Wireless LAN and connectivity services. Your expertise in WLAN design and advanced troubleshooting will be pivotal to the transition towards a hybrid network, enhancing service delivery for IT Wireless network solutions. You will be responsible for analyzing and resolving complex network issues, collaborating with cross-functional teams, and driving incident resolution to ensure reliable service operation. Key Responsibilities: - Provide expert IT service management for Wireless LAN and CPPM technologies in Incident, Problem, and Change Management. - Analyze and resolve complex production network issues to ensure reliable service operation for IT Wireless network services. - Administer service requests, execute network changes, and manage escalated incidents end-to-end. - Collaborate with cross-technology teams to provide timely updates and coordinate incident resolutions. - Identify root causes of network incidents, develop preventive actions, and adhere to change management processes. - Design and deploy wireless networks and authentication solutions while ensuring compliance with security best practices. - Mentor junior team members and stay updated on industry trends in network security technologies. - Drive results and foster a strong customer focus in a dynamic, global team environment. Qualifications Required: - Bachelor's degree in Telecommunications, Information Technology, Computer Science, or equivalent. - 12+ years of experience in network services within complex environments. - Deep knowledge in WLAN design/configuration, specifically with Aruba Access Points and Controllers. - Proficiency in authentication protocols like RADIUS, TACACS, and LDAP. - Strong problem-solving skills, attention to detail, and familiarity with ITIL processes and network technologies (TCP/IP, VRRP, etc.). Additional Details about the Company: Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. The company offers continuous learning opportunities, well-being programs to support mental and physical health, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where individuals thrive and are empowered. Nokia challenges its employees to work inclusively, be open to new ideas, take risks, and bring their authentic selves to work.,