Tech Support / Call Center Representative

Role Overview: As a Call Center Representative at Gigabyte Technology India Pvt. Ltd. in Kolkata, you will play a crucial role in delivering exceptional customer service through prompt responses via email and phone calls. Your proficiency in English, both spoken and written, will be essential for effectively addressing customer inquiries and ensuring their satisfaction. Collaborating with team members to resolve complex issues and maintaining accurate customer information will also be part of your responsibilities. Key Responsibilities: - Efficiently handle customer inquiries and concerns through quick responses via email and phone calls. - Provide exceptional customer service to guarantee customer satisfaction. - Maintain a professional and courteous demeanor in all customer interactions. - Accurately document and update customer information in the system. - Collaborate with team members to resolve complex issues. Qualification Required: - Excellent command of English, both spoken and written. - Previous experience in a customer service or call center role preferred. - Strong communication skills with the ability to articulate information clearly. - Ability to handle a high volume of inquiries while ensuring accuracy. - Proficiency in using customer service software and computer applications. - High school diploma or equivalent; college degree is a plus. - Previous experience in a call center or customer service role beneficial. - Exceptional interpersonal and problem-solving skills. - Ability to work in a fast-paced environment and adapt to changing priorities. Additional Details: The company requires candidates to have 2 years of experience in a call center. The office address for walk-in interviews is located at First floor, 11, Prafulla Sarkar Street, Near Anand Bazaar Patrika, Kolkata - 700072, India. The interview timing is from 11 AM to 4 PM. The job type is full-time, and the shift is during the day. Provident Fund benefits are provided for this position. If you believe you meet the qualifications and are enthusiastic about joining a dynamic team, please send your resume to rakesh.bhowmick@bestyield.com. In your email, highlight your relevant experience and explain how your skills align with the requirements of the Call Center Representative position.,