Tech Support / Call Center Representative

Job Description

Job Title: Tech Support / Call Center Representative Company Name: Gigabyte Technology India Pvt. Ltd. Location: Kolkata " Urgent Requirement" Job Description: We are seeking a dynamic and customer-focused individual to join our team as a Call Center Representative. As a vital part of our customer service department, you will be responsible for handling quick responses through emails and phone calls. Strong proficiency in English, both spoken and written, is a key requirement for this role. Responsibilities: Efficiently handle customer inquiries and concerns through prompt responses via email and phone calls. Provide exceptional customer service to ensure customer satisfaction. Maintain a professional and courteous demeanor in all interactions with customers. Document and update customer information in the system accurately. Collaborate with team members to resolve complex issues. Requirements: Excellent command of English, both spoken and written. Previous experience in a customer service or call center role is preferred. Strong communication skills with the ability to articulate information clearly and concisely. Ability to handle a high volume of inquiries while maintaining accuracy. Proficient in using customer service software and computer applications. Qualifications: High school diploma or equivalent; college degree is a plus. Previous experience in a call center or customer service role is beneficial. Exceptional interpersonal and problem-solving skills. Ability to work in a fast-paced environment and adapt to changing priorities. Written Exam - Basic Computer Technical Knowledge * Mask 50 Written Exam - Need to Replay of 5 Example of Customer Inquiry * Mask 50 How to Apply: If you meet the above qualifications and are excited about the prospect of joining a dynamic team, please submit your resume to rakesh.bhowmick@bestyield.com. In your mail, highlight your relevant experience and explain how your skills align with the requirements of the Call Center Representative position. Walk in interview Address: First floor, 11, Prafulla Sarkar Street, Near Anand Bazaar Patrika, Kolkata - 700072, India Contect Number: 033-3560-0609 Time : 11 AM to 4 PM Job Types: Full-time, Walk-In Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Provident Fund Shift: Day shift Experience: Call center: 2 years (Required)