Tech Support Agent-US/CA

As a Consumer Tech Support Agent based in Mohali, India, you will be responsible for delivering outstanding assistance to home users seeking help with routers, antivirus software, and performance concerns. Your primary focus will be on resolving issues related to Wi-Fi connectivity, sluggish system performance, and login challenges. Additionally, you may be required to promote or extend tech support plans as necessary, all while prioritizing top-notch call quality and precise problem resolution. The ideal candidate for this role must possess fluency in American English with a clear accent. Moreover, the ability to maintain composure during periods of high call volume is crucial to ensure efficient customer service delivery. This is a full-time, permanent position that involves working night shifts in an in-person setting.,