Tech Supp Professional

Role Overview: As a Tech Support Specialist at Honeywell, you will be responsible for providing exceptional technical support to customers in the life sciences industries. Your main focus will be on delivering dependable technical software support for enterprise quality management software at the L2 level. You will ensure accuracy, provide timely feedback, and enhance customer satisfaction by resolving technical issues and conducting root cause analysis. Additionally, you will collaborate with internal teams to expedite complex cases and promote a culture of knowledge-sharing. Key Responsibilities: - Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standards - Adhere to established support protocols to build strong client relationships and deliver consistent, high-quality service - Collaborate with cross-functional teams to compile and present summaries of recurring client issues Qualifications: - B.E./B.Tech in Computer Science, Information Technology, or Electronics & Communication - 2-5 years of experience in technical support or client-facing engineering roles - Proven track record in managing complex and escalated support cases with a focus on client satisfaction and process hygiene - Excellent communication and collaboration skills, with demonstrated success in client engagement and internal teamwork - Proactive mindset with a commitment to continuous improvement in support operations - Flexibility to work rotational shifts across APAC, EMEA, NA regions and weekends Company Overview: Honeywell is a global organization that helps solve complex challenges in automation, aviation, and energy transition. They offer actionable solutions and innovations through their Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments powered by their Honeywell Forge software. Honeywell aims to make the world smarter, safer, and more sustainable through their trusted partnerships and cutting-edge technologies.,