Job
Description
You will be part of Honeywell International Inc., a leading software-industrial company dedicated to introducing cutting-edge technology solutions that enhance efficiency, productivity, sustainability, and safety across various industries. With a focus on energy, safety, security, air travel, and urbanization, Honeywell aims to create a safer, more comfortable, and productive world for people globally. As a member of the Honeywell Building Automation (BA) team, you will contribute to providing products, software, and technologies that enable building owners and occupants to maintain safe, energy-efficient, sustainable, and productive facilities. Your role will involve resolving technical product issues for partners, internal customers, and hubs through calls, emails, remote support, and field visits. You will collaborate with product management and senior engineering specialists to address problems effectively and ensure product readiness for serviceability and reliability. In this position, you will also coordinate internal Technical Support NPI and User Acceptance Testing, offer advanced escalation support to both internal and external customers, develop technical documentation and training materials, and maintain call evaluation requirements and KPIs. Your responsibilities will include creating FAQs, Technical Tips, and How-To videos on Hardware and Software applications, recording customer interactions in a CRM database, and actively participating in departmental activities and initiatives. To qualify for this role, you should have 2-5 years of experience in a technical role, a Bachelor's degree in a technical field or relevant education and experience, excellent communication skills, and the ability to type at least 35 words per minute. Previous experience in troubleshooting software or hardware, knowledge of security products like CCTV IP cameras, NVRs, and access control systems, familiarity with Microsoft Operating Systems, Microsoft Office, SQL, and LAN/WAN network technologies is essential. Additionally, holding A+ and/or Network+ certification is preferred. Your performance will be evaluated based on metrics such as Case Escalation Management, Team CSAT, Agent Utilization, Technical Excellence, Call Quality Metrics, and HSE Compliance. This role will involve operational execution, KCS Creations, personal development, and administrative tasks, with a focus on ensuring technical excellence and customer satisfaction. Join Honeywell in solving complex challenges in automation, aviation, and energy transition through actionable solutions and innovation provided by Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments, powered by Honeywell Forge software, to create a smarter, safer, and more sustainable world.,
