TECH Coordinator - King Rose Services - (US HQ company)

Job Title:Tech Coordinator

Key Responsibilities:

• User & Identity Management:

  Manage user accounts, permissions, and access (Active Directory, M365, etc.). Create, manage, and disable user accounts, groups, and licenses in

  Microsoft 365 Admin Center.

  Configure and maintain authentication methods, MFA (multi-factor authentication), and conditional access policies.

• Email & Collaboration Tools Administration

  : Manage role-based access and permissions. Administer Exchange Online (mailboxes, distribution lists, shared mailboxes, retention policies). Configure and manage Microsoft Teams, including channels, policies, and external access. Configure and maintain data backup and recovery solutions.

• Security & Compliance:

  Monitor and respond to alerts in

  Microsoft Security & Compliance Center

  (data loss prevention, retention, audit logs). Manage disaster recovery planning and ensure continuity of business-critical Microsoft services. Support and manage SharePoint Online and OneDrive for Business (permissions, storage, data governance).

• Technical Support & Troubleshooting:

  Provide day-to-day desktop, laptop, and peripheral support (printers, scanners, mobile devices).

• System Administration & Coordination

  : Serve as the first point of contact for IT-related issues (via phone, email). Diagnose and resolve hardware, software, and network connectivity issues.

Support operating systems (Windows, macOS, iOS, Android Linux, as applicable) and standard enterprise applications (e.g., MS Office, email clients, collaboration tools). Perform installations, upgrades, and configurations of desktops, applications, and security patches.

Maintain asset inventory of desktops, laptops, and related hardware.

Required Qualifications:

• 2 - 4 years in desktop support, technical support, or system administration.
• Bachelors degree in Information Technology, Computer Science, or related field (preferred; equivalent experience may be accepted).
• Proficiency in Microsoft 365 Admin Center and Azure Active Directory.
• Strong knowledge of Exchange Online, SharePoint, Teams, and OneDrive administration.
• Experience with Active Directory, Group Policy, and Microsoft 365 user management.
• Familiarity with network basics, troubleshooting skills.
• Excellent problem-solving and analytical skills.
• Strong communication and customer service skills for user support.
• Ability to manage multiple issues, priorities, and escalations.
• Problem-solving mindset with a focus on

  security and efficiency

  .

Working Hours:

• 4:30 PM to 1:00 AM IST
• 5:00 PM to 1:30 AM IST (during Daylight Saving Time in the U.S.)