Team Supervisor - Training-HO & SUPPORT-Training

Job Role: Team Supervisor- Training

(For Branch Relationship roles and Branch /Area Heads)

Job Role:

Team Supervisor -Training is a role in which the candidate is responsible for designing, implementing, and overseeing KMBL training programs to enhance knowledge, skills and performance of Relationship Managers (including Branch , Elite , Affluent, NR) and Branch / Area Heads.

The role includes assessment of training needs, coordinate development of training materials, ensure organised and timely training interventions and evaluate the effectiveness of training initiatives. Their role also involves managing budgets, resources, and leading a team of training professionals.

Key Responsibilities:

Training Needs Assessment:

Identifying training needs through various methods like performance evaluations, surveys, and feedback mechanisms. Also timely stakeholder engagement to understand the performance gaps and assess the training requirements

Program Development:

Coordinating with Content design team, Product teams and develop training programs, including creating training materials, e-learning modules, and other resources such as nano-bytes, infographic materials

Program Delivery:

Ensure that trainers are certified for delivering training through various methods such as classroom training, workshops, online courses, and other innovative approaches, and oversee the execution.

Also drive the regulatory certification amongst the job roles for timely regulatory certification enrolment and clearance.

Evaluation and Improvement:

Assessing the effectiveness of training programs through various methods like assessments, surveys, and feedback, and making necessary improvements. Also ensure certification of the participants via effective assessments administered post the training interventions to ensure retention of the learnings.

Budget Management:

Managing the training budget, ensuring efficient use of resources, and staying within allocated financial parameters, as per the approved budgets for the roles.

Team Leadership:

Leading and mentoring a team of trainers, up-skill them at regular intervals

Strategic Alignment:

Aligning training and development initiatives with the overall strategic goals and objectives of the organization and the Consumer Bank franchise.

Vendor Management:

Managing relationships with external training providers and ensuring the quality of training materials sourced from vendors.

Compliance and Best Practices:

Staying relevant with best practices in training and development, and ensuring internal and regulatory compliance with relevant regulations and standards. Knowledge about regulatory certification (NISM /IRDAI) is essential

Job Requirement:

• Minimum of 10-12 years work experience, of which 5-7 years in a Team handling role
• Training experience of 3-4 years or coaching role is preferable.
• IRDAI (Composite)/NISM VA certification is preferable
• Graduate OR Post Graduate MBA (Finance)
• Proficiency in English and overall fluency in communication
• Should have atleast 3 years of experience in retail banking or affluent segment or product/training/ sales teams of retail/wholesale/ asset/NR segment/ TPP products.