Team Member, Procurement Service Centre

Embark on a fulfilling journey at Skoda Auto Volkswagen India (SAVWIPL), where you are powering ahead into the future of mobility with unwavering determination. Headquartered in Pune, SAVWIPL manages the India region of the Volkswagen Group's five prestigious brands - Skoda, Volkswagen, Audi, Porsche, and Lamborghini. As a leading European car maker in India, we offer promising career growth, constant innovation, and a balanced work-life environment. Our consistent pursuit of workplace excellence has garnered us numerous accolades including Great Place to Work, Top Employer, and HR Asia's Best Companies to Work for in Asia in 2023. At the forefront of automotive innovation, we operate two cutting-edge manufacturing facilities in India - at Chakan, Pune, and Shendra, Chhatrapati Sambhajinagar (formerly known as Aurangabad). With a rich legacy spanning over two decades, SAVWIPL boasts a wide spectrum of cars in its portfolio, ranging from conventional ICE range to electrifying BEV models. Position Name: Team Member, Procurement Service Centre - Mandarin Language Department: Procurement Central Functions (BZ) Qualifications: Chinese Language with SKILL level of HSK 5 or Graduate in Chinese Language Experience: 0 - 8 years Location: Chakan, Pune Reporting to: Head - Procurement Central Functions Purpose of the Position: Voice and Email Support for Procurement Systems In this role, you will handle inbound calls/emails from customers (buyers & suppliers) and answer questions or address any concerns they might have in English & Chinese Language. Initial training about the systems will be given to you after joining. Skills Required: - Language Skill: Speak, read, write: Chinese & English - Knowledge of MS Office - Communication, Assertiveness skills - Honesty & Integrity Authority: - Provide proper solutions on calls and emails on a daily basis as per the assigned target - Data entry of the received calls and emails - Closing the tickets on a daily basis after getting resolution from the technical team - Completing the assigned Trainings and implementing them for the given topics - Effectively handling escalation from Buyers/Suppliers/Team members and ensuring the quality checks for the given solution Key Responsibilities & Tasks: - Target for Properly Closing assigned E-mails + Calls - Reachability availability for responding to the calls - Resolution Turnaround Time for the tickets - Learning and Sharing knowledge for the given topics and prepare documentation of updates on a timely basis - Assigned emails should be processed on a daily basis without pendency - Effectively Handling escalation from Buyers/Suppliers, ensuring quality checks - Bring New Realistic/Innovative ideas (or KPI improvement measures, Customer orientation, etc.) Equal Opportunity and Mutual Respect By principle, our employees are chosen, hired, and supported based on their qualifications and skills. Each of our employees is prohibited from discrimination of any kind (e.g. by disadvantaging, demoralizing, harassing or bullying) and shall nurture a respectful interaction with one another.,