Team Member -Central TC Assurance

Purpose/Objective

Team Member - CTCA is responsible for supporting the execution of day-to-day audit activities, data collection for analytics and operational tracking across the techno-commercial lifecycle. This role works under the direction of the Lead to ensure implementation of SOPs, identification of gaps and adherence to compliance standards during procurement, estimation and vendor onboarding processes. The team member also contributes to transaction audits, monitor on whistleblower report actions and prepares reports or dashboards required for risk and efficiency reviews, ensuring that ground-level observations are captured and escalated appropriately.

Key Responsibilities of Role

Transaction-Level Process Audits: Conduct deep-dive audits into individual procurement, estimation and vendor onboarding transactions to verify whether defined processes were followed, documentation was accurate and required approvals were captured at every stage. Collect evidence of deviations, flag missing steps or discrepancies and support the lead in compiling audit reports and closure plans. Data Analytics through Digital Dashboards: Analyse the data from digital dashboards and make monthly reports on efficacy, efficiency, governance and user comfort. Clean and structure the data extracted/ received from digital tools or system reports of procurement and estimation performance. Prepare charts or dashboards that highlight delays, cycle times, vendor mix, or approval trends for analysis. Provide data support to identify whether policy changes are yielding expected improvements or there is any further interventions needed. SOP Drafting and Revisions: Support in reviewing formatting and organizing SOP documents across all Techno Commercial process areas by working closely with functional owners and converting practical workflows into clear and detailed documentation. Monitoring the central repository of SOPs and ensure timely communication of updates or version changes across stakeholders through the concerning function. Grounds-up assurance: Visit and collaborate with the BU Techno Commercial teams to conduct checklist-based reviews of process execution. Ensure that they are following the prescribed SOPs and not using outdated formats or manual steps. Additionally, gather feedback from vendors, contractors and other departments regarding the TC function for process improvement. Capture evidence, provide immediate guidance where possible and escalate non-compliance issues to the lead for formal resolution. Helpdesk Complaints Resolution: Manage the day-to-day functioning of the helpdesk platform, including logging complaints or tips received via anonymous or open channels, ensuring each issue is categorized, timestamped and assigned for investigation. Track the progress of issue resolution, maintain confidentiality and close the loop by updating the concerned parties as per the defined protocols. Logs and Status Trackers: Update audit finding logs, SOP revision trackers and helpdesk status sheets regularly ensuring that the CTCA team has real-time visibility into open actions, deadlines and escalations.

Technical Competencies

Standard Operating Procedures (SOPs) Development,Audit Proficiency,Benchmarking & Research,Documentation and Reporting

Qualifications and Experience

Educational Qualifications: Bachelor's Degree in engineering, with PG Diploma in Project Management Work Experience: 12+ years in Large Infrastructure Projects / Management Organisations with Conglomerates experience in buying, vendor management, logistics, Supply Chain and Material Management Exposure and Managing Techno Commercial lifecycle Management through ERP Systems – SAP, ARIBA etc.