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Reliance Jio
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Team Manager

Team Manager

Reliance Jio

3 - 31 years

3 - 5 Lacs

work from home

Posted:3 days ago| Platform: Apna logo

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Skills Required

coaching analysis management service support

Work Mode

Remote

Job Type

Full Time

Job Description

1. Enable team members to deliver exceptional customer experiences 2. Communicate any product and process changes to the team leaders 3. Monitor performance target trends and provide coaching to the advisors 4. Ensure all relevant business communications are cascaded to the team 5. Analyse performance trends at a site level in order to perform root cause analysis 6. Determine trends, challenges and improvement opportunities 7. Ascertain continuous improvement by investigating and addressing root causes 8. Provide feedback to operational management on performance trends 9. Set the expectations of the in terms of quality and service performance Customer Service Team Manager WFH Tamil (0r) Telugu (or) Kannada and English(Mandatory)

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Team Manager