On-site
Full Time
Team Leader-Malayalam
Key Performance Indicators (KPIs):
Supervise daily activities of the sales team (inbound/outbound) ensuring productivity and high-quality interactions.
Leads to Footfall conversion rate
Call quality scores
Team adherence and attendance
Customer satisfaction (CSAT/NPS)
Lead TAT and pipeline management
Proficiency with CRM software, Dialler, and MS Office (Excel, Macros, Pivots, Charts)
Maintain strong knowledge of Telesales related associated services to respond to complex customer queries
Job Types: Full-time, Permanent
Pay: ₹400,000.00 - ₹500,000.00 per year
Benefits:
Work Location: In person
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