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Phonepe
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Team Leader

Team Leader

Phonepe

0 - 31 years

2 - 3 Lacs

Khammam

Posted:2 weeks ago| Platform: Apna logo

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Skills Required

service management optimization escalation

Work Mode

On-site

Job Type

Full Time

Job Description

A Team Leader at Airtel is responsible for leading a team to achieve project goals, ensuring excellent customer service, and driving business growth. Key responsibilities include: - Fault Repair and S2S Activities: Handle fault repair and S2S activities for Airtel broadband customers - KPI Delivery: Meet KPI targets and identify areas for improvement - Customer Experience: Ensure seamless customer experience and improve CFI scores - Team Management: Lead and train a team of employees - Process Adherence: Ensure process and SOP adherence - Resource Optimization: Optimize resource utilization and manage vendor relationships - Escalation Handling: Handle internal and external customer escal

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Team Leader