Team Leader Operations|International

Teleperformance (TP)

3 - 8 years

6 - 10 Lacs

kolkata

Posted:1 month ago| Platform:

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Skills Required

operations coaching customer experience customer experience management trainer communication and interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Team Leader Operations to join our team in the BPO industry. The ideal candidate will have 3 to 8 years of experience and a strong background in operations management.

Roles and Responsibility

Manage and oversee daily operations to ensure efficiency and productivity.
Develop and implement process improvements to boost performance and customer satisfaction.
Lead and motivate a team of professionals to achieve operational excellence.
Analyze data and metrics to identify trends and areas for improvement.
Collaborate with cross-functional teams to align with business objectives.
Ensure compliance with company policies and procedures.

Job Requirements

Proven experience in operations management, preferably in the BPO industry.
Strong leadership and communication skills are essential.
Ability to analyze data and make informed decisions is required.
Excellent problem-solving and time management skills are necessary.
Experience in managing and motivating high-performing teams is expected.
Strong understanding of operational processes and systems is needed.

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