Team Leader - Operations

You will be responsible for leading a team of 20 agents in a BPO/KPO setting, with a focus on maintaining key metrics such as AHT, Shrinkage, and attrition. Your role will involve managing the team's performance and ensuring operational efficiency. Key Responsibilities: - Lead and motivate a team of 20 agents to achieve performance targets - Monitor and analyze key metrics such as AHT, Shrinkage, and attrition to drive continuous improvement - Conduct regular performance reviews and provide feedback to team members - Collaborate with other team leaders and stakeholders to ensure smooth operations - Identify training needs and provide coaching to team members as required Qualifications Required: - Minimum 1 year of experience in a BPO/KPO environment - Strong knowledge of AHT, Shrinkage, and attrition management - Excellent communication and interpersonal skills - Ability to work well under pressure and meet tight deadlines As a Full-time, Permanent Team Leader located at Ashram Road, Ahmedabad, you will be entitled to benefits such as cell phone reimbursement, health insurance, life insurance, paid sick time, paid time off, and Provident Fund. The work schedule includes day and morning shifts, with the requirement to work in person at the designated location. If you are interested in this opportunity, you can reach out to the employer at +91 9081250100 for further discussions. You will be responsible for leading a team of 20 agents in a BPO/KPO setting, with a focus on maintaining key metrics such as AHT, Shrinkage, and attrition. Your role will involve managing the team's performance and ensuring operational efficiency. Key Responsibilities: - Lead and motivate a team of 20 agents to achieve performance targets - Monitor and analyze key metrics such as AHT, Shrinkage, and attrition to drive continuous improvement - Conduct regular performance reviews and provide feedback to team members - Collaborate with other team leaders and stakeholders to ensure smooth operations - Identify training needs and provide coaching to team members as required Qualifications Required: - Minimum 1 year of experience in a BPO/KPO environment - Strong knowledge of AHT, Shrinkage, and attrition management - Excellent communication and interpersonal skills - Ability to work well under pressure and meet tight deadlines As a Full-time, Permanent Team Leader located at Ashram Road, Ahmedabad, you will be entitled to benefits such as cell phone reimbursement, health insurance, life insurance, paid sick time, paid time off, and Provident Fund. The work schedule includes day and morning shifts, with the requirement to work in person at the designated location. If you are interested in this opportunity, you can reach out to the employer at +91 9081250100 for further discussions.