Team Leader - Operations

About Klicpic

Klicpic is one of India’s most trusted names in themed maternity and newborn photography. With over 10 years of experience, presence in multiple cities, and a growing footprint abroad, we create unforgettable memories for families through professional, stylized photoshoots — both in our studios and at the client’s home.

We operate in a fast-growing niche at the intersection of emotion, creativity, and customer experience.

Job Summary:

We are looking for an experienced and proactive Team Leader - Operations to lead and optimize our customer relationship initiatives. The ideal candidate will play a pivotal role in enhancing customer experience, streamlining communication processes through the Klicpic app and related platforms. This role requires both strategic insight and hands-on execution to ensure smooth customer journeys and improved business outcomes.

Key Responsibilities:

• Customer Engagement:

Design and drive structured customer engagement touchpoints across the lifecycle to boost retention, satisfaction, and referrals.

• CRM Process Automation:

Identify and implement automation opportunities within the Klicpic app and customer service workflows to improve operational efficiency.

• Customer Communication Management:

Ensure timely and consistent customer updates via Klicpic app admin panel and integrated cloud telephony systems.

• Requirement Gathering & Process Design:

Establish efficient, scalable systems to capture and process customer requirements, ensuring accurate execution of photography services.

• Lead Qualification & Pipeline Development:

Oversee daily call/email operations to qualify leads and build a strong pipeline for the sales and photography teams.

• Referral & Loyalty Program Enhancement:

Leverage customer relationships to generate referrals and continuously optimize loyalty initiatives using CRM tools and digital solutions.

• Photoshoot Coordination & Feedback Management:

Manage scheduling of onsite photographers and gather structured feedback to improve shoot quality and customer satisfaction.

• Performance Review & Reporting:

Track and analyze the performance of CRM initiatives and customer data to provide actionable insights for business improvement.

Key Skills and Qualifications:

• 3–6 years of experience in operations management, customer experience, or client servicing
• Proven experience with CRM tools (e.g., Zoho, HubSpot, Salesforce, or custom platforms)
• Strong analytical and communication skills
• Experience with cloud telephony and app-based customer platforms is a plus
• Ability to collaborate cross-functionally with operations, marketing, and tech teams
• Tech-savvy mindset with a passion for process improvement and automation
• Bachelor’s or Master’s degree in Business, Marketing, or a related field

Why Join Us?

• Be part of a growing brand transforming photography services through technology
• Work in a dynamic, cross-functional environment
• Opportunity to lead key CRM and automation initiatives
• Competitive compensation and growth path

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Cell phone reimbursement

Ability to commute/relocate:

• BTM Layout 1, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• total work: 5 years (Required)
• Customer service: 5 years (Required)

Language:

• English (Required)
• Telugu (Preferred)
• Kannada (Preferred)

Work Location: In person