Team Leader - Operations

Greetings from Brocus IT Solutions Pvt Ltd

Position: Team Leader ( International BPO experience must)

Shifts : US

Location : Sanpada,Navi Mumbai

Key Responsibilities:

· Lead, coach, and manage a team of 15–20 sales agents.

· Drive high conversion rates on both inbound and outbound calls.

· Develop and implement effective sales strategies to overcome objections and close deals.

· Monitor team performance against KPIs and take corrective actions as needed.

· Analyze sales data and trends to continuously improve performance.

· Prepare and maintain daily/monthly reports and ensure SLA compliance.

· Collaborate with operations and QA teams to align on performance goals.

Required Skills & Qualifications:

· Minimum 1 year of experience as a Team Leader in an International BPO (SalesProcess).

· Proven track record in sales, objection handling, and closing techniques.

· Exceptional communication and interpersonal skills.

· Proficient in CRM tools and sales reporting.

· Strong analytical, detail-oriented, and logical thinking abilities.

· Capable of coaching and motivating a high-performance sales team in a high-pressure environment.

·

Perks & Benefits:

• · Attractive performance-based incentives
• · Attendance bonus
• · Benefits of insurance
• · Fixed night shifts – No rotational or graveyard shifts
• · 5-day work week
• · A dynamic and growth-oriented work culture

CALL HR : 9967718747

Interview Timings : 7.30pm till 9.00pm (Monday to Friday )

CTC :.6.5 LPA (Approx)

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Health insurance
• Life insurance

Experience:

• total work: 1 year (Preferred)

Work Location: In person