Team Leader - Operations

Hiring Alert – Team Leader / Assistant Manager | US Voice Process

Location: Bangalore
Designation: Team Leader / Assistant Manager
Process: International Voice – US Voice Process
CTC: Up to ₹8 LPA

Job Responsibilities:

• Manage and lead a team handling international US voice process.
• Monitor team performance, productivity, and quality parameters.
• Handle escalations and ensure timely resolution of customer issues.
• Conduct regular team huddles, feedback sessions, and performance reviews.
• Drive achievement of process SLAs, KPIs, and business targets.
• Coordinate with internal teams to ensure smooth process operations.

Candidate Requirements:

• Relevant experience in International Voice / US Voice Process.
• Prior experience as Team Leader / Assistant Manager.
• Strong communication and team-handling skills.
• Good knowledge of SLA, KPI, quality, and productivity metrics.
• Candidates should be comfortable working in US shifts.
• Candidates must be willing to work from Bangalore.

Interested candidates can share their updated CV-anchalsingh@enhanceplus.org

Pay: ₹500,000.00 - ₹800,000.00 per year

Experience:

• Team leader on paper: 1 year (Required)
• International voice process: 1 year (Required)

Work Location: In person